Senior Desktop Support Specialist

CGI is seeking a Senior Desktop Support Specialist to provide onsite technology support within a fast paced, business critical trading floor environment. This role serves as the first point of contact for high profile and time sensitive users and is expected to independently resolve most desktop, device, application, printing, and connectivity issues.

The specialist will provide hands on support for Windows 11 desktops and laptops, Microsoft applications, browsers, printers, peripherals, iPads, MacBooks, Zscaler, and endpoint management tools. The position requires strong troubleshooting ability combined with excellent customer service, communication, and composure when supporting users where technology disruptions can have immediate business impact.

A strong emphasis is also placed on knowledge retention and documentation. The specialist should retain previously learned procedures, document new solutions, and consistently apply repeatable fixes so knowledge can be shared across the broader support team.

This position is required in one of the following locations: Washington, DC