CGI Federal has an exciting opportunity for an Onsite and Remote Support Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Onsite and Remote Support Manager leads IT or customer service teams to deliver seamless technical assistance. They oversee daily help desk operations, manage Service Level Agreements (SLAs), handle escalated issues, and ensure both physical hardware and digital connectivity needs are met across the organization.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This role is located in Arlington, VA and it 100% onsite