CGI Federal is seeking an IT Support Management - Lead to manage and lead the IT support center operations on a complex federal IT managed services engagement. This is a hands on management role responsible for the day to day performance of a multi tier service desk team that handles infrastructure support requests, enterprise platform user support, account provisioning, and change management across a hybrid on premises and cloud hosted environment. You will monitor performance, manage personnel, drive continuous improvement in response and resolution times, and ensure that the support operation meets defined SLA commitments. If you bring proven experience managing IT support center teams in federal environments and thrive in a structured, outcome driven service delivery setting, this role is for you.
***This position is located in our client site in Chantilly, VA office as well as our office in Fairfax, VA. No remote options are available***