CGI is seeking an IT Problem Management Analyst to support enterprise problem management and operational excellence within a large scale financial services technology environment. This role will focus on identifying the underlying causes of recurring production and operational issues, recognizing systemic patterns across applications and teams, and driving corrective actions that improve reliability and resiliency.
The analyst will review incidents, problem records, operational metrics, and recurring failure patterns to conduct root cause and trend analysis. Working across engineering, application, production support, and business teams, the individual will facilitate problem reviews, document lessons learned, track corrective actions, and turn operational data into actionable recommendations for leadership.
This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL