Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Warmly welcomes and greets all patients and visitors to the clinic
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information using electronic medical record system.
- Schedules medical, dental, and behavioral health provider appointments in accordance with department and provider templates in effort to optimize provider time and patient satisfaction.
- Verifies patient insurance by running preauthorization's.
- Facilitates patient flow by notifying the provider of patients' arrival using electronic medical record system.
- Assists patients with registration paperwork as needed.
- Makes appointments and keeps accurate appointment schedules.
- Efficiently works in electronic medical record system, files and retrieves medical charts.
- Collects and records payments for services.
- Performs daily reconciliation tasks, balances and prepares deposit slip.
- Makes bank deposit at the end of each business day.
- Properly navigates incoming and outgoing faxes by assigning to appropriate staff.
- Scans and attaches patient documents to proper electronic chart location or assign to appropriate staff member.
- Responsible for keeping the front reception area clean and organized.
- Keeps the clinic waiting area cleaned/disinfected as required to ensure patient safety.
- Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
- Participates in Health Center meeting and events as required
- Follows HIPAA guidelines and protects patient confidentiality.
- Other duties as assigned.
Qualifications Requirements: The Access Coordinator must have the ability to plan and organize assignments and be self-motivating. Ability to multi-task and remain calm under pressure. Must possess patience in dealing with all people. Must have the ability to communicate effectively with patients, co-workers, vendors and all members of the public. Must be proficient with computers. Outgoing personality and outstanding customer service skills.
Education and/or experience: GED or High School diploma. Previous experience in a healthcare office setting desirable.
Language Skills: Ability to communicate clearly and respond to common inquiries or complaints from all customers. Fluency in the English language is required. Bilingual applicants encouraged to apply.
Data Entry Skills: Ability to learn, navigate, and enter data into a computer software system. Proficient with Microsoft programs (Outlook, Word, Excel, etc.).
Mathematical Skills: Balancing daily log and bank deposit slip.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Education and/or experience: GED or High School diploma. Previous experience in a healthcare office setting desirable.
Language Skills: Ability to communicate clearly and respond to common inquiries or complaints from all customers. Fluency in the English language is required. Bilingual applicants encouraged to apply.
Data Entry Skills: Ability to learn, navigate, and enter data into a computer software system. Proficient with Microsoft programs (Outlook, Word, Excel, etc.).
Mathematical Skills: Balancing daily log and bank deposit slip.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
- DEPENDABILITY AND RELIABILITY: Performs all duties and assignments whether or not supervision is present.
- COMMUNICATION SKILLS: Expresses ideas, information, and instruction in a positive and effective manner.
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- TEAMWORK and COOPERATION: Works cooperatively with coworkers and supervisor. Acts as an effective team ember with other employees through cooperation.
- JUDGMENT: Makes reasonable and appropriate decisions.
- ADAPTABILITY: Readily and effectively adjusts to changing ideas and activities.
- ROLE MODELING: Acts as a good role model for other employees.
- CREATIVITY: Shows imagination and innovation in solving problems.
- ATTENDANCE: Reliably reports for work as scheduled, willing to work OT when needed.
- SAFETY: Follows all safety rules and works in a safe manner.
- PRODUCTIVITY: Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.