Global WorkplaceSolutions (GWS) Local is a hard services-led, tailored facility managementsolution. We self-perform hard services while partnering with best-in-classsoft service providers to offer custom facility and project managementsolutions to our clients. We focus on empowering our team with a high-level ofdownstream accountability, resulting in an agile and efficient servicedelivery.
In addition to ourcore facility and project management capabilities, our platform offers directaccess to our Best-in-Class services, including ESG, Security Consulting,Workplace Strategy, and Workplace Experience.
About the Role:
As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
- Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
- Review customized client materials to ensure they follow brand guidelines.
- Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
- Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
- Follow specific directions as given by the manager and work under minimal supervision.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Evaluate and communicate unusual and/or complex content in a concise and logical way.
What You’ll Need:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced organizational skills with an inquisitive mindset.
Why CBRE?
When you join CBRE,you become part of the global leader in commercial real estate services andinvestment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values - respect, integrity,service and excellence - and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)