About the Role
CBRE's Account Management business is growing, and the needto operationalize new accounts is critical to successful onboarding. TheAccount Implementation Program Consultant owns the end-to-end implementationlifecycle from the signing of the Master Service Agreement (MSA) until theaccount is fully launched with the ongoing account team. This role coordinatesthe supporting departments and activities against a standardized processensuring every client successfully begins their relationship with CBRE.
This role requires strong organizational skills, aprocess-oriented mindset, the ability to effectively communicate and navigateupward while driving alignment across a matrixed organization. The AccountImplementation Program Consultant maintains the operational infrastructure thatmakes structured, repeatable onboarding a reality for every new account.
Ideal candidate will work Eastern or Central time zonehours.
What You'll Do:
- Own the execution of the accountimplementation plan from MSA signing through Business-as-Usual (BAU) launch,tracking milestones and serving as the primary coordination point acrossFinance, People, Operations, Transitions, and Broker teams.
- Partner with the Sales& Solutions team to translate the Implementation Blueprint into accountspecific action plans; facilitate kickoff calls, progress meetings, and ongoingstatus updates with stakeholders.
- Build and maintain an Account-specificImplementation Playbook; track and report implementation status to leadershipand manage the structured handoff to BAU teams.
- Confirm all Account Hubinputs are in place prior to BAU including client codes, Project IDs, PeopleSoftconfigurations, labor allocations, and billing structures; coordinate withFinance on P&L visibility and Power BI reporting readiness.
- Serve as thecommunication link between Account Management leadership and departmentalimplementation teams; coordinate with the Transitions team to ensure cleanclient-facing handoffs.
- Support change managementand training for new process adoption across markets, broker teams, andsupporting departments.
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What You'll Need:
- Bachelor's degree inBusiness, Finance, Real Estate, or a related field preferred.
- 5-7 years of progressiveexperience in operations, project management, account management or a relatedfield; prior experience supporting implementation or onboarding programspreferred.
- EST or CST work hours highly preferred.
- Demonstrated ability tocoordinate cross-functional work across Finance, Operations, People, and Brokerfunctions in a matrixed organization.
- Strong projectmanagement capabilities; ability to manage multiple accounts simultaneouslyacross different stages of the implementation lifecycle.
- Working knowledge ofaccount P&L structures and revenue/expense mechanics; deep financialexpertise not required.
- Familiarity with CBREsystems preferred: PeopleSoft, DealIQ, Account Hub, Power BI, and Smartsheet.
- Strong organizationalskills and an accountability mindset; proven ability to track stakeholderdeliverables and deadlines across a decentralized, geography-spanning business.
- Clear, confidentcommunicator with experience presenting updates to management and translatingcomplex operational requirements into actionable next steps.
- Experience supportingchange management and training initiatives; ability to drive adoption ofstandardized processes across diverse teams.
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Implementation Program Consultant position is $75,000 annually and the maximum salary for the position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)