Customer Service Coordinator (Temp to Perm) - Third Shift

Customer Service Coordinator (Temp to Perm)

Location: Greenville, TX (Onsite)

Schedule: Thursday - Sunday 10:00 PM - 6:30 AM

Pay Rate: $17.75 per hour + 10% Shift Differential ($19.53/hour effective rate)

Employment Type: Temporary to Permanent

About the Role

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.

In this role, you will serve as the primary point of contact for facility-related service requests, ensuring prompt issue resolution and exceptional customer support during overnight operations. You will partner with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility alarms and systems, and maintain accurate service records.

This position is ideal for someone who enjoys problem-solving, works well independently in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you'll play a critical role in supporting 24/7 operations and maintaining a best-in-class customer experience.

This is a fully onsite temporary position located in Greenville, TX, working an overnight schedule of Thursday through Sunday from 10:00 PM to 6:30 AM .

What You'll Do

• Respondtoincomingcustomerinquiriesandfacility-relatedservicerequestsviaphone,email,andservicemanagementsystems.
• Monitorfacilitysystemsandalarmnotifications,followingestablishedproceduresandescalationguidelines.
• Create,track,andmanageserviceticketswithindesignatedsystems.
• Dispatchworkordersandservicerequeststovendorsfortimelycompletion.
• Rundailyoperationalreportstoassistfieldteamswithtroubleshootingandalarmvalidation.
• Communicateeffectivelywithcustomers,vendors,andinternalstakeholdersregardingworkorderstatusandupdates.
• MaintainaccuraterecordswithinCMMSandotherservicemanagementsystems.
• Supportdepartmentalcommunicationinitiativesanddistributeservice-relatedupdates.
• Assistwithonboardingandtrainingnewteammembersonsystems,processes,andcustomerserviceprocedures.
• Deliverexceptionalcustomerservicewhileensuringaccuracy,professionalism,andattentiontodetail.
• Supportovernightoperationsbyidentifyingandescalatingcriticalissuesasneeded.

What You'll Need

• HighSchoolDiplomaorGEDrequired.
• Minimumof2yearsofcustomerservice,administrativesupport,callcenter,dispatching,orrelatedexperience.
• Strongcommunicationandinterpersonalskills.
• Abilitytotroubleshootroutineissuesandexercisesoundjudgmentwhenresolvingcustomerconcerns.
• IntermediateproficiencywithMicrosoftOfficeSuite.
• Experienceworkingwithticketingsystems,CMMSplatforms,orservicemanagementsoftwarepreferred.
• Abilitytotypeapproximately45-50wordsperminute.
• Strongorganizationalskillswiththeabilitytomultitaskandprioritizeresponsibilities.
• Abilitytoworkindependentlyinanovernightenvironmentwhilemaintainingahighstandardofcustomerservice.
• Abilitytointerpretinstructions,correspondence,andoperationalproceduresaccurately.

Why CBRE?

At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.

What You'll Enjoy

✅ Competitive Pay at $17.75 per hour plus a 10% shift differential ($19.53/hour effective rate)

✅ Consistent Thursday-Sunday Overnight Schedule

✅ Three Consecutive Days Off Each Week

✅ Opportunity to Support a Major Telecommunications Client

✅ Dynamic, Fast-Paced Operations Environment

✅ Collaborative Team Culture

✅ Professional Development and Training Opportunities

✅ A Culture Built on Respect, Integrity, Service, and Excellence

✅ Potential Career Growth Within a Global Organization

Disclaimers

This position supports a major telecommunications client.

This is a temporary onsite opportunity located in Greenville, TX, working Thursday-Sunday from 10:00 PM to 6:30 AM .

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is unable to provide sponsorship for this position at this time.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)