ESSENTIAL JOB FUNCTIONS
Quality Management Systems and Document Control
- Uphold the company Quality Policy and support implementation, maintenance, and continual improvement of the corporate QMS and its application at assigned facilities.
- Support compliance with applicable IATF 16949 and ISO 9001 requirements, including applicable customer-specific requirements, within the assigned certification scope.
- Maintain a consistent corporate quality manual, process maps, procedures, forms, and work instructions; coordinate process-owner reviews and authorized approvals.
- Administer the shared QMS portal or database, including document revision control, distribution, access coordination, external-document control, record retention, and removal of obsolete documents.
- Monitor changes to applicable customer-specific requirements and coordinate gap assessments, document updates, and implementation with responsible process owners.
- Maintain a quality calendar covering audits, certification milestones, management reviews, required submissions, and corrective-action deadlines.
Audits, Certification, and Corrective Action
- Plan, coordinate, and conduct internal QMS audits using the process approach and risk-based thinking; support manufacturing process and product audits with qualified site personnel.
- Coordinate with plant Quality teams and the third-party registrar to prepare for surveillance, recertification, and customer audits; organize objective evidence and track findings.
- Facilitate root-cause analysis and corrective actions, identify owners and due dates, verify implementation and effectiveness, and escalate overdue or recurring issues.
- Compile QMS performance measures, audit trends, customer feedback, and improvement opportunities for management review; track resulting actions.
- Train and coach process owners, internal auditors, and associates on QMS procedures, documentation practices, and applicable quality requirements.
Manufacturing and Customer Quality Support
- Support cross-functional application of the automotive Quality Core Tools: Advanced Product Quality Planning (APQP), Control Plan, Production Part Approval Process (PPAP), Failure Mode and Effects Analysis (FMEA), Measurement System Analysis (MSA), and Statistical Process Control (SPC).
- Support development and review of process flows, process FMEAs, control plans, standardized work, and Design Verification Plan and Report (DVP&R) documentation, as applicable; verify alignment with customer and PPAP requirements.
- Support launch readiness and review assigned PPAP submissions and supplier PPAP records for completeness, traceability, and required approvals.
- Review process-audit and finished-product inspection results, customer complaints, warranty trends, and supplier quality concerns; coordinate systemic corrective actions with responsible teams.
- Partner with corporate and plant Quality leaders to develop internal quality controls and improve product and process quality; communicate significant issues to appropriate leadership.
- Maintain constructive customer and supplier relationships and participate in site visits, product reviews, and problem-resolution activities as assigned.
- Support responsible technical and compliance personnel in maintaining testing, reporting, and traceable records for applicable automotive glazing requirements, including FMVSS 205, UN Regulation No. 43, China Compulsory Certification requirements, and other assigned market requirements.
- Promote preventive quality practices, share lessons learned across locations, and support Lean, 5S, Six Sigma, and other continual-improvement initiatives.
REQUIREMENTS
Education and Experience
- Bachelor’s degree in Engineering, Business, or another technical field with at least three years of relevant manufacturing Quality experience; alternatively, a high school diploma or equivalent with at least eight years of relevant manufacturing Quality experience.
- Demonstrated hands-on experience maintaining QMS documentation, conducting internal audits, and supporting corrective-action closure.
- Automotive Tier 1 or Tier 2 manufacturing experience preferred; five or more years of manufacturing Quality experience with substantial QMS responsibilities preferred.
- Experience supporting multiple manufacturing locations or corporate quality systems preferred.
Certifications and Technical Knowledge
- IATF 16949 Internal Auditor certification required; Lead Auditor certification preferred.
- Working knowledge of applicable IATF 16949 and ISO 9001 requirements, customer-specific requirements, document control, process-based auditing, and risk-based thinking.
- Working knowledge of APQP, Control Plan, PPAP, FMEA, MSA, and SPC; recent Core Tools training or willingness to complete training within the first year.
- Working knowledge of Lean Manufacturing, 5S, total quality concepts, and Six Sigma.
- Experience applying structured problem-solving and root-cause analysis methods, such as 8D and 5 Whys.
- Familiarity with automotive glazing compliance documentation and associated testing and recordkeeping preferred.
Other Requirements
- Valid driver’s license for required business driving and a valid passport if international travel is assigned.
- Regular and predictable attendance; flexibility to work off-schedule hours, including weekends and holidays, as business needs require.
- Follow site safety procedures and use required personal protective equipment in manufacturing areas.
KEY COMPETENCIES
- Strong analytical skills and a practical, hands-on approach to problem solving.
- Clear technical writing, accurate recordkeeping, and disciplined document control.
- Ability to interpret requirements and translate them into practical procedures and controls.
- Ability to coordinate cross-functional actions, influence without direct authority, and communicate across business functions and organizational levels.
- Ability to teach quality systems and tools and support adoption of process changes.
- Strong organization, prioritization, attention to detail, and follow-through across concurrent site activities.
- Intermediate to advanced proficiency with Microsoft Word, Excel, and PowerPoint; experience with QMS portals or databases; Minitab proficiency preferred.
- Commitment to the company values of Safety, Customer Focused, Teamwork, Excellence, and Trust.