Job Title: Front Desk Agent
Department: Front Office
Reports to: Front Office Supervisor
As a Front Desk Agent, you are one of the first points of contact for our guests, providing friendly, attentive, and efficient service throughout their stay while assisting with check-in, check-out, reservations, and overall guest satisfaction.
Key Responsibilities:
- Welcome guests with a friendly and professional attitude, creating a positive first impression upon arrival.
- Process guest check-ins and check-outs accurately and efficiently.
- Assist guests with reservations, room assignments, inquiries, and special requests.
- Answer and direct incoming phone calls promptly and professionally.
- Process payments, including cash, credit cards, and room charges, ensure accuracy in all transactions.
- Maintain knowledge of resort services, amenities, operating hours, local attractions, and upcoming events to provide accurate information to guests.
- Communicate with Housekeeping and Maintenance to ensure rooms are ready for arrival and guest concerns are addressed promptly.
- Handle guest complaints and concerns with empathy, professionalism, and a focus on resolution.
- Maintain accurate guest records, reservation details, room availability, and guest preferences.
- Follow established security procedures, including verifying guest identification and protecting guest information.
- Balance cash drawers and complete end-of-shift reports and audits as required.
- Communicate effectively with other departments to support smooth resort operations and a positive guest experience.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Follow all resort policies, procedures, and service standards.
- Perform other duties and responsibilities as assigned.
Qualifications & Requirements:
- Must be 18 years of age or older to apply.
- High school diploma or equivalent required.
- Previous Front Desk or customer service experience preferred but not required.
- Strong customer service skills and a genuine interest in creating positive guest experiences.
- Basic understanding of hotel front desk operations, including reservations, room assignments, check-in, and check-out procedures.
- Ability to review guest folios, identify billing discrepancies, and assist with payment-related questions.
- Ability to maintain guest confidentiality and follow established data security procedures.
- Strong multitasking skills with the ability to manage multiple guest requests and operational responsibilities simultaneously.
- Ability to communicate effectively during shift changes and provide accurate updates on pending guest requests or concerns.
- Ability to identify opportunities to promote resort amenities, services, and room upgrades.
- Basic computer proficiency and the ability to learn property management systems and other operational software.
- Basic math skills and the ability to accurately process payments and handle cash transactions.
- Strong listening, problem-solving, and communication skills (verbal and written).
- Ability to remain calm, professional, and solution-oriented when handling guest concerns or stressful situations.
- Strong attention to detail and organizational skills.
- Must be able to speak and read English; additional languages are a plus.
- Flexible work schedule, including weekdays, weekends, evenings, and holidays.
- Ability to stand, walk, and remain at a workstation for extended periods.
- Ability to lift and carry up to 25 lbs. occasionally.
- Ability to tolerate exposure to busy or noisy work areas.
Perks/ Benefits:
- Complimentary access to Camelbeach, Aquatopia, local amusement parks and more! Ski season passes for those working during the winter season. Plus, great friends & family perks.
- Paid Training to gain skills, knowledge, and experience for professional development.
- Not to be missed employee events throughout the season
- Referral Bonuses – invite your friends to work with you!
- Competitive wages and advancement opportunities
- Interact with people from all over the world!
- Next day pay, through PayActiv.
- Tuition Reimbursement*
- Medical, dental, vision insurance, 401K*
- Vacation and PTO*
*Full Time status benefits
This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
