Job Title: Housekeeping Supervisor
Department: Housekeeping
Reports to: Housekeeping Managers
The Housekeeping Supervisor oversees and provides direction to Room Attendants to ensure guest rooms are cleaned to resort standards in a timely manner, supporting guest satisfaction.
Key Responsibilities:
- Provide daily direction and supervision to Room Attendants, ensuring assignments and operational expectations are clearly communicated.
- Assign guest rooms and common areas to housekeeping associates based on daily operational needs.
- Perform detailed inspections of guest rooms to ensure cleanliness, presentation, and appropriate supplies meet resort standards.
- Ensure guest rooms are cleaned, inspected, and released in a timely manner.
- Monitor inventory levels of cleaning supplies, linens, and other housekeeping materials.
- Monitor associate performance and provide guidance, coaching, and feedback as needed.
- Provide support to Room Attendants with cleaning and stripping guest rooms as needed to maintain daily operational needs.
- Respond to incoming departmental calls and coordinate requests accordingly.
- Address guest complaints, special requests, and service-related concerns in a timely and professional manner.
- Distribute, track, and collect department keys and communication devices at the beginning and end of each shift.
- Monitor housekeeping computer systems to ensure guest requests and room status updates are completed accurately and promptly.
- Communicate with other departments to coordinate room readiness, maintenance requests, and guest needs.
- Report guest concerns, operational issues, and associate performance matters to management.
- Ensure housekeeping operations follow established safety, cleanliness, and resort standards.
- Perform other duties and responsibilities as assigned.
Qualifications & Requirements:
- Must be at least 18 years of age to apply.
- High school diploma or equivalent required
- Previous housekeeping experience preferred.
- Previous supervisory or leadership experience preferred.
- Strong leadership, team management, and interpersonal skills.
- Ability to organize, prioritize, and manage time effectively in a fast-paced environment.
- Knowledge of housekeeping operations, room cleaning standards, and guest room inspection procedures.
- Ability to identify cleanliness and maintenance issues and ensure appropriate follow-up.
- Understanding of room status management and coordination of room readiness.
- Experience with inventory control and monitoring housekeeping supplies and linen.
- Ability to train, coach, and provide guidance to associates.
- Strong problem-solving and conflict-resolution skills.
- Ability to coordinate effectively with Front Desk, Maintenance, Laundry, and other resort departments.
- Strong attention to detail and commitment to maintaining resort cleanliness standards.
- Proficiency in basic computer skills and the ability to learn and navigate operational systems.
- Strong listening, problem-solving, and communication skills (verbal and written).
- Must be able to speak and read English; additional languages are a plus.
- Flexible work schedule, including weekdays, weekends, evenings, and holidays.
- Ability to stand and walk for extended periods, including throughout an 8-hour shift.
- Ability to lift, carry, push, or pull light objects.
- Ability to tolerate exposure to busy or noisy work areas.
Perks / Benefits:
- Complimentary access to Camelbeach, Aquatopia, local amusement parks, and more! Ski season passes for those working during the winter season. Plus, great friends and family perks.
- Paid training to gain skills, knowledge, and experience for professional development.
- Not-to-be-missed employee events throughout the season.
- Referral bonuses – invite your friends to work with you!
- Competitive wages and advancement opportunities.
- Interact with people from all over the world!
- Next-day pay through PayActiv.
- Tuition reimbursement*
- Medical, dental, vision insurance, and 401K*
- Vacation and PTO*
Full-Time status benefits.
This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
