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Added 5 hours ago
Lead Project & Program Manager (Hybrid)
C T Corporation System (DE)
New York City, NY · Chicago, IL
Added 8 hours ago
Customer Service Operations Associate
C T Corporation System (DE)
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Added 1 day ago
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Chicago, IL
Added 3 days ago
Manager, Customer Success - Service of Process - Hybrid in Dallas, TX
C T Corporation System (DE)
Dallas, TX · Columbus, OH · New York City, NY · Glendale, CA
Added 4 days ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 4 days ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 4 days ago
Customer Success Associate, Business Licensing
C T Corporation System (DE)
Clayton, MO
1 to 2 years of customer service, account management, licensing, compliance, or related experience required
Added 4 days ago
Customer Success Associate, Business Licensing
C T Corporation System (DE)
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1 to 2 years of customer service, account management, licensing, compliance, or related experience required
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Customer Service Representative
C T Corporation System (DE)
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Added 8 days ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 8 days ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 11 days ago
Customer Service Operations Associate
C T Corporation System (DE)
Clayton, MO
Added 13 days ago
Manager, Fulfillment
C T Corporation System (DE)
Boston, MA
Added 15 days ago
Customer Service Operations Associate
C T Corporation System (DE)
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Added 18 days ago
Director, Customer Service - Order to Cash
C T Corporation System (DE)
New York City, NY
Added 19 days ago
Customer Success Associate
C T Corporation System (DE)
Madison, WI
Added 20 days ago
Customer Service Operations Associate
C T Corporation System (DE)
Clayton, MO
Added 20 days ago
Associate Director, Customer Service
C T Corporation System (DE)
Clayton, MO · New York City, NY · White Plains, NY
Candidates must be based in or willing to work from one of our office locations in Clayton, MO; White Plains, NY; or New York City, NY
Added 22 days ago
Marketing Manager (Partner Marketing)
C T Corporation System (DE)
Chicago, IL · Tampa, FL · New York City, NY · Houston, TX
Added 22 days ago
Business Analysis Manager (Operational Excellence Manager)
C T Corporation System (DE)
Chicago, IL · New York City, NY · Clayton, MO · Dallas, TX
Added 25 days ago
Operational Quality Coordinator
C T Corporation System (DE)
Dallas, TX
Added 28 days ago
Fulfillment Associate (Customer Service, Order Entry/Administration, Vendor & Inventory Management)
C T Corporation System (DE)
Glen Allen, VA
Added 29 days ago
Senior Field Sales Executive - South-Central U.S
C T Corporation System (DE)
Remote, United States
Added 1 month ago
Manager, Business Analysis & Reporting
C T Corporation System (DE)
New York City, NY · Clayton, MO · Chicago, IL
Added 1 month ago
Senior Business Process Consultant
C T Corporation System (DE)
New York City, NY · Chicago, IL

C T Corporation System (DE)

Customer Success Associate

Clayton, MO, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

Responsibilities:

Proactively support the onboarding process for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediate-level training and guidance to customers.
Ensure implementation schedules, targets, and budgets are met.
Collaborate with internal teams on customer feedback to improve products/services.
Document detailed customer interactions and updates in CRM.
Identify potential areas for service/product improvement based on customer feedback.
Maintain and enhance strong client relationships.

Skills:

Enhanced Communication: Improved verbal and written communication capabilities.
Intermediate Problem-Solving: Ability to tackle a wider range of issues.
Analytical Skills: Basic analytical skills to track and interpret customer data.
Technical-Technical Proficiency: Stronger understanding of products/services.
Advanced CRM: More proficient use of CRM tools for streamlined customer management.
Customer Focus: Deepened empathy and focus on customer needs.
Collaboration: Enhanced team collaboration and coordination.
Feedback Implementation: Ability to implement customer feedback effectively.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$34,300.00 - $57,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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