Customer Service Operations Associate

Basic Function:

The Customer Service Operations Associate – Verifications (CSOA) executes business license verifications to onboard managed service clients' license portfolios. The CSOA participates in independent and team projects, adheres to strict deadlines, maintains incoming workload, and utilizes internal knowledge bases and task management systems to complete work.

This position is ideal for someone who enjoys research, solving problems, working with data, and communicating with a variety of stakeholders. You'll interact with government agencies, business partners, and internal teams while managing multiple priorities in a fast-paced environment.

At CT Corporation, you'll have the opportunity to build expertise in licensing and compliance while working alongside knowledgeable professionals in a supportive and collaborative environment. If you're organized, curious, and motivated by delivering exceptional service and accurate results, we'd love to hear from you.

Essential Duties & Responsibilities:

• Independently manage complex or sensitive verification tasks.
• Perform outreach to agencies through verbal and written communication to obtain required documentation.
• Gather licensing data, including but not limited to:
• License numbers
• Expiration dates
• Renewal frequency
• Submission deadlines
• Maintain accuracy of records and documentation.
• Adhere to project deadlines.
• Communicate sensitive information professionally.
• Participate in cross-functional initiatives.
• Conduct research on license amendment processes, including but not limited to:
• Mailing address updates
• License reactivation requirements
• Renewal-related data points.
• Perform other duties as assigned.

Qualifications:

Education

• Bachelor's degree or equivalent.

Experience

• 0-3 years of experience, preferably in the licensing or compliance field.

Knowledge, Skills & Abilities

• Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients.
• Ability to use tact and discretion when handling sensitive data or interacting with partners and clients.
• Ability to adapt to a changing regulatory environment.
• Ability to work independently, manage pressure, multitask, and prioritize work effectively.
• Excellent organizational, verbal, and written communication skills.
• Ability and desire to work in a fast-paced environment.
• Demonstrated proficiency with Microsoft Office applications.
• Excellent attention to detail with a high degree of accuracy and consistency.
• Ability to maintain a customer-centric focus and work ethic at all times.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.