Company: Bronco Wine Company Business: Classic Wines of California Reporting to: Director, Warehouse and Business Operations Travel Requirements: None FLSA Status: Non-Exempt Employment Category: Full-Time Regular Pay Range: $19.05–$21.23 per hour Location: Onsite, Ceres, CA Shift: First Shift Bronco Wine Company is seeking a Customer Service Representative based in Ceres, CA to support its Classic Wines of California business. The Customer Service Representative is responsible for processing orders received from customers and sales staff, supporting accurate order entry and fulfillment, coordinating delivery and invoicing activities, resolving order discrepancies, and preparing sales and operational reports. Bronco Wine Company was founded in 1973. Our family-owned company strives to continue and improve upon being vertically integrated, from the vineyard to the table, focusing on crafting quality wines for every table. Our family’s resilience and sustained growth will continue to be fostered through stewardship of family, valued employees, respected partners, and future generations.
ESSENTIAL DUTIES:
- Answer incoming telephone calls in a timely manner and provide courteous, professional service to customers and sales staff.
- Enter customer orders accurately and assist customers with product information and recommendations as appropriate during the ordering process.
- Monitor the HighJump interface to verify that orders submitted by sales staff through handheld devices are transmitted accurately into the IFS system.
- Communicate with customers and sales staff to verify order accuracy, investigate discrepancies, and provide supporting documentation when required.
- Schedule and coordinate logistics for chain-customer case-goods orders.
- Process customer return merchandise authorization (RMA) documentation and follow established procedures related to applicable Alcoholic Beverage Control (ABC) requirements for product returns.
- Coordinate with Accounts Receivable, customers, and sales staff regarding delivery rescheduling for customers whose orders are affected by credit holds.
- Communicate with warehouse personnel and delivery drivers regarding delivery discrepancies and conduct daily reviews of prior-day delivery issues.
- Prepare customer invoices daily.
- Prepare daily, weekly, and monthly reports for sales staff and the Finance Department as required.
- Prepare and distribute depletion reports to sales staff and suppliers.
- Maintain accurate order, delivery, invoicing, return, and related customer documentation.
- Support special projects and perform other duties and responsibilities as assigned, consistent with the position’s purpose and operational needs.
JOB REQUIREMENTS:
Minimum Qualifications:
- High school diploma or GED equivalent; in lieu of a high school diploma or GED, a minimum of 1–2 years of relevant work experience will be considered.
- Two to three years of customer service experience.
- Experience interacting professionally with customers and internal business partners.
- Working knowledge of Microsoft Office applications, including Word and Excel.
- Ability to accurately enter, review, and maintain customer, order, and related business information.
- Ability to manage multiple priorities in a fast-paced work environment.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong customer service and interpersonal skills.
- Effective verbal and written communication skills.
- Ability to communicate professionally with customers, sales staff, employees, and other business partners.
- Strong attention to detail and accuracy when entering, reviewing, and processing orders.
- Ability to investigate order and delivery discrepancies and communicate findings to appropriate parties.
- Ability to prioritize assignments and manage multiple tasks in a fast-paced environment.
- Ability to work effectively and collaboratively with Sales, Accounts Receivable, Finance, Warehouse, and Delivery teams.
- Working knowledge of Microsoft Word and Excel.
- Ability to learn and effectively use order-entry and business systems required for the position.
- Ability to maintain accurate and organized records and documentation.
PHYSICAL REQUIREMENTS:
- Ability to sit for extended periods while performing computer, telephone, order-entry, and other administrative duties, with or without reasonable accommodation.
- Ability to use standard office equipment, including a computer and telephone, with or without reasonable accommodation.
- Ability to lift, carry, push, or pull up to 50 pounds frequently, with or without reasonable accommodation and/or use of appropriate material-handling equipment, as applicable to the assigned task.
WORK ENVIRONMENT:
- Work is primarily performed in an indoor office environment.
- The position requires frequent interaction and communication with customers, sales staff, and internal departments.
- Work may occasionally require access to warehouse, distribution, or production areas when necessary to perform assigned duties.
- Employees must follow applicable safety and personal protective equipment requirements when entering designated warehouse, production, or operational areas.
PERSONAL PROTECTIVE EQUIPMENT REQUIRED:
- Side-shield safety glasses, high-visibility safety vest, head and ear protection, and appropriate footwear when entering designated production or operational areas, as required by applicable site safety procedures.
WHAT WE OFFER At Bronco Wine Company, we understand that our success is driven by our talented, committed workforce. We value the contributions each employee makes to our achievements, and our aim is to offer a comprehensive benefits program that is competitive, helping us attract and retain top talent. Our Benefits are crafted to support the needs of our employees and their families, ensuring the package is simple to understand, easy to access, and affordable for all.
- Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
- Paid Vacation & Holidays
- 401(k) with Employer Match
- Employee Wine Discounts
- Life and AD&D
- Voluntary life and AD&D
- Group Short-Term Disability
- Group Long-Term Disability
- Voluntary Critical Illness
- Voluntary Accident & Injury
- Flexible Spending Accounts
- Employee Assistance Program
EEO STATEMENT: Bronco Wine Company is dedicated to fostering a diverse and inclusive workplace and takes pride in being an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetic information, or any other characteristic safeguarded by law. We are committed to cultivating an environment where every individual feels valued, respected, and empowered to reach their full potential.
REASONABLE ACCOMODATIONS: We will provide reasonable accommodations to assist individuals with disabilities in performing essential job functions. If you wish to apply for a position at Bronco Wine Company and require special assistance during the application process, or if you believe you do not meet the necessary qualifications for a posted position due to a protected disability and would like to discuss potential accommodations, please reach out to our Human Resources at HR@broncowine.com for further assistance or guidance. CALIFORNIA APPLICANT NOTICE: Bronco Wine Company complies with California pay-transparency and equal-pay requirements. The pay scale listed in this document is the salary or hourly wage range the Company reasonably expects to pay for the position and must be completed before the position is advertised. The Company does not seek or rely on an applicant’s salary history when determining whether to offer employment or what compensation to offer, as prohibited by applicable law.
RECRUITMENT AGENCIES: Bronco Wine Company does not accept unsolicited agency resumes. Bronco Wine Company is not responsible for any fees related to unsolicited resumes.