Cabinetry Support Specialist
Why You’ll Love This Role
- Support exciting cabinet projects from initial design concepts to final delivery and post-sale service.
- Act as a key liaison, connecting sales teams, vendors, customers, and warehouse staff to keep projects moving smoothly.
- Build your industry expertise in cabinetry, interior design, and inventory software within a collaborative, team-focused environment.
- Join a legendary, family-owned company with a 120-year history of community building and a values-driven, people-first culture.
- Make a meaningful impact behind the scenes by ensuring accuracy, organization, and exceptional customer care on every job.
What You’ll Do
As a Cabinetry Support Specialist, you will play a vital role in assisting the cabinet sales team by supporting all aspects of the customer experience - from design assistance to delivery coordination and post-sale service. You will help ensure projects move smoothly from concept to completion by managing project details, handling follow-ups, coordinating with vendors, and maintaining clear communication across all departments.
Design & Customer Service Support
- Support all aspects of the customer experience, offering design assistance and detailed project follow-through.
- Serve as a central liaison between the cabinet sales team, vendors, customers, and internal departments.
- Act as an exemplary store representative, upholding Bliffert’s values of professionalism, accuracy, and customer service.
- Maintain organized records of quotes, designs, delivery dates, and service issues to ensure workflow efficiency.
Order, Inventory & Post-Sale Operations
- Initiate and follow through on warranty claims or damaged item replacements, ensuring swift resolution for customers.
- Coordinate delivery timelines and track cabinet orders from order entry through fulfillment.
- Conduct occasional warehouse or yard visits to inspect cabinet shipments, check inventory, and coordinate with drivers.
- Utilize Spruce inventory software and Microsoft Office Suite to manage orders, inventory, and departmental communication.
Safety & Compliance
- Follow and enforce all safety rules and policies outlined in the employee handbook and safety manual.
- Report all accidents, safety incidents, and injuries immediately to Management.
- Protect company values by keeping financial information, business plans, and customer records strictly confidential.
- Perform additional job responsibilities and special projects as assigned by management.
Qualifications
- Interpersonal: Passionate about creating a positive and memorable experience for customers, colleagues, and community in every interaction.
- Experience: Previous experience in cabinetry, interior design, or construction support is preferred.
- Technical Skills: Proficiency with Microsoft Office Suite (Outlook, Word, Excel), ability to learn Spruce inventory software, and familiarity with cabinet design software (e.g., 2020 Design) is a plus.
- Attributes: Strong attention to detail, exceptional organizational abilities, and excellent written and verbal communication skills to interact professionally with vendors and clients.
- Screening: Ability to pass a company-standard drug screen and comprehensive background check.
- Physical Requirements: Ability to sit for extended periods, as well as occasionally stand, walk, bend, stoop, kneel, reach, and lift/push/pull up to 25 lbs.
- Reporting: Reports directly to the Cabinet Sales Manager or Location Manager.
Company Benefits
- PTO and holidays
- 401K – Safe Harbor Contributions
- Profit Sharing
- $15,000 Company paid Life Insurance Policy
- Company Paid Short-term disability
- Annual bonus and Annual increase
- Employee Stock Ownership Plan (ESOP)
- Medical and Prescription drug insurance
- Dental and vision insurance
- Supplemental Life Insurance (Employee, Spouse, Children)
- Long-term disability insurance
Keywords
Cabinet Support Specialist, Cabinetry Sales, Design Assistance, Delivery Coordination, Warranty Claims, Post-Sale Service, 2020 Design, Spruce Inventory Software, Sales Support, Vendor Liaison, Order Tracking, Showroom Support, Kitchen and Bath.