Inside Sales - McFarland

Why You’ll Love This Role

• Be a key part of a busy, customer-focused team that makes a direct impact on the success of the branch.

• Gain hands-on experience with sales, customer service, quoting, billing, and product knowledge.

• Develop your career through training, cross-functional learning, and advancement opportunities.

• Learn specialized product categories including doors, windows, decking, trim, and more.

• Work alongside experienced team members who are committed to teaching and mentoring.

• Enjoy a consistent Monday-Friday schedule with no weekends or holidays, unlike many retail and home improvement environments.

What You’ll Do

As an Inside Sales Associate, you'll be the first point of contact for many customers, helping contractors and homeowners find solutions for their projects. You'll support daily sales operations, assist with quoting and order processing, answer customer questions, and help maintain the exceptional service standards our customers expect from Bliffert Lumber.

• Customer Service & Relationship Management

Create a positive experience for every customer interaction.

• Build strong relationships with retail and contractor customers.

• Answer incoming customer calls promptly and professionally.

• Assist walk-in customers with project needs and product selection.

• Provide exceptional service that creates loyal, repeat customers.

• Listen to customer requirements and recommend appropriate products and solutions.

• Resolve customer questions and concerns with a positive, helpful attitude.

• Sales & Order Processing

Support daily sales activities and help keep projects moving.

• Enter and process customer orders accurately using company systems.

• Prepare sales orders, quotes, and related documentation.

• Update and revise customer quotes as project needs change.

• Explain product features, benefits, pricing, and credit terms.

• Collaborate with sales team members to support customer opportunities.

• Assist with cash sales and transaction processing.

• Help manage the high volume of quotes and customer requests received by the location.

• Product Knowledge & Team Collaboration

Build expertise that helps customers make informed purchasing decisions.

• Develop knowledge of building materials, lumber products, and company services.

• Learn product categories including decking, doors, windows, and trim.

• Participate in company training programs, including Spruce system training.

• Continuously expand product and industry knowledge.

• Become a trusted resource for customers and teammates.

• Cross-train with experienced team members to support future succession plans.

• Assist with billing activities and administrative tasks as needed.

• Safety & Compliance

Contribute to a positive and productive workplace culture.

• Promote a safe and professional work environment.

• Follow and support all Bliffert Lumber safety policies and procedures.

• Report workplace injuries immediately to management.

• Protect confidential company financial information, business plans, and customer information.

• Perform additional responsibilities as assigned by management.

Keywords

Inside Sales, Customer Service, Building Materials, Lumber Industry, Sales Associate, Product Knowledge, Relationship Building, Order Entry, Sales Support, Customer Experience, Construction Materials, Home Improvement

Qualifications

Required Qualifications

• Previous customer service or sales experience preferred.

• Strong interpersonal and communication skills.

• Ability to build rapport and establish relationships with customers.

• Basic computer proficiency and ability to learn company systems.

• Ability to work collaboratively in a team environment.

• Strong attention to detail and organizational skills.

• Ability to stand, sit, walk, and navigate stairs throughout the workday.

• Ability to occasionally lift and carry products weighing up to 25 pounds.

• Commitment to workplace safety and company policies.

Physical and Mental Demands

Rarely

(less than 5% of time)

Occasionally

(less than 50% of time)

Frequently

(more than 75% of time)

Standing

X (Counter work)

Walking

X

Bending, Stooping, Kneeling

X (Stocking)

Reaching/Grasping

X (Stocking)

Lifting up to 50 LBS:

X (Stocking)

Pulling/Pushing up to 50 LBS:

X (Stocking)

Sitting

X (Computer work)

Other: Ability to manage multiple priorities, communicate effectively, solve customer problems, and maintain professionalism in a fast-paced environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed primarily in an office and customer-facing showroom environment with frequent computer use, customer interaction, and collaboration among team members.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.