• Lead Media Clerk Location: Mechanicsburg, PA Department: Mailroom Position Summary We are seeking a dependable and experienced Lead Media Clerk to oversee daily mailroom operations and support high-volume print and mail production activities. This role is responsible for coordinating workflow, ensuring quality and accuracy of outgoing member communications, managing inventory, operating and troubleshooting production equipment, and providing day-to-day guidance to mailroom team members. The Lead Media Clerk serves as a key resource within the department and acts as the primary point of contact in the absence of management.
Key Responsibilities
- Assist Mailroom Manager to Lead and coordinate daily mailroom operations to ensure production deadlines and service standards are met.
- Print, assembly, and distribute prescription ID cards, member communications, notification letters, and other business-critical materials.
- Assist production workflows and prioritize work assignments to maintain operational efficiency.
- Review completed work for quality, accuracy, and compliance prior to distribution.
- Track and process returned mail while maintaining accurate records and documentation.
- Monitor inventory levels and coordinate ordering of paper, envelopes, toner, and other production supplies with Mailroom Manager.
- Operate, troubleshoot, and perform routine maintenance on mailroom and print production equipment.
- Coordinate outbound shipments through FedEx, UPS, and USPS.
- Provide day-to-day support, training, and guidance to team members while promoting a positive and collaborative work environment.
- Serve as the department lead in the absence of the Mailroom Manager and assist with ensuring all daily activities are completed successfully.
- Maintain compliance with HIPAA, PHI, and company policies and procedures.
- Perform other duties as assigned.
What You'll Bring
- High school diploma or equivalent.
- Previous experience in a mailroom, print production, document services, or related operations environment preferred.
- Experience using Microsoft Office applications, including Excel and Word.
- Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to lead workflows, work independently, and collaborate effectively within a team environment.
- Mechanical aptitude and ability to learn and operate various mailroom and production equipment.
- Strong attention to detail with a focus on quality, accuracy, and customer service.
- Ability to lift up to 50 pounds and receive deliveries as needed.
- Flexibility to work overtime and occasional Saturdays during peak implementation and production periods.
About BeneCard PBF BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused clinical expertise. Our business model operates on a customized claims processing system offering flexibility and responsiveness to meet evolving client needs. Through advanced clinical programs and innovative technology, we help clients optimize their pharmacy benefit programs while promoting better health outcomes for members. Website: https://benecardpbf.com About National Vision Administrators (NVA) For over 40 years, National Vision Administrators (NVA) has provided customized vision benefit solutions to public employer groups, health and welfare funds, associations, and coalitions nationwide. NVA serves millions of members through clinically integrated and cost-effective vision care programs, maintaining an industry-leading client retention rate through exceptional service and partnership. Website: https://www.e-nva.com Equal Opportunity Employer We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.