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- Job Summary: Under the direction of the Manager, the Pharmacy Network Support Supervisor will be responsible for the day-to-day operations for the network support team, overseeing the Network Support staff's daily and weekly workloads and ensuring that tasks are completed timely and accurately. The Supervisor will also need to have a working knowledge of all Network support processes to be able to assist in task completion including but not limited to credentialing all incoming contracts, scanning contracts, non-participating pharmacy recruitment, monthly credentialing of tax identification, and contracting pharmacies for price discrepancies. Additionally, they will be responsible for maintaining and updating the policies and procedures for Network support.
Duties and Responsibilities:
- Coordinate, supervise and accountable for the daily/weekly/monthly activities of the team members.
- Meet day to day performance objectives.
- Development of training and support documentation to ensure that all Network support Staff are properly trained and prepared to fulfill the needs of Provider Relation’s tasks.
- Create procedural desktops to outline steps to complete tasks and assist with process training.
- Monitoring of project completion dates, job tracking, and providing status updates as needed.
- Periodic retraining of staff on at least an annual basis.
- Assist in the development and implementation of new client.
- Provide support for escalated issues.
- Troubleshoot and resolve complex Pharmacy requests.
- Maintain strong working relationship with co-workers and managers in support of a cohesive team atmosphere.
- Be proactive by reporting any repeat complications that may be occurring because of systems, policies, or technological deficiencies.
- Set priorities for the team to ensure task completion and performance goals are met.
- Coordinate work activities with other supervisors, managers, departments etc.
- Identify and resolve operational problems using defined processes, expertise, and judgement.
- Provide coaching and feedback to team members, including formal corrective action.
- Conduct annual performance reviews for team members.
- Provide expertise and customer service support to members, customer, and/or providers.
- Obey all State and Federal HIPPA guidelines.
- Various data entry functions.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree or equivalent work experience.
- One plus years of Provider Relations experience is preferred.
- Three years of leadership experiences in an operations environment preferred.
- Ability to multitask on several high priority tasks at once.
- Possess excellent written and verbal communication skills.
- Knowledge of Excel and Word is required.
- Excellent written and oral communication skills are required.
- Demonstrate ability to work in a fast-faced environment.
- Flexible work schedule as needed to support night or weekend work.
- Possess an acute attention to detail.
- Strong problem-solving ability.
- Ability to create, rename and organize file folders within Windows Explorer.
- The ability to work in a team environment.
- Customer service/phone experience required.
Featured Benefits
- Competitive salary
- Potential to earn $1,000 sign-on bonus
- Vacation and Sick/Personal Time
- Medical Insurance
- Hearing Program Discount
- Short- & Long-Term Disability Insurance
- Life Insurance
- Flexible Spending Account
- 401(k)
- Employee Referral Program
- Employee Recognition
- Tuition Reimbursement
- Professional Development Training
About Benecard Services our affiliated companies:
Benecard Services, LLC Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey. Website: http://www.benecard.com BeneCard PBF BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida. Website: http://benecardpbf.com National Vision Administrators For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey. Website: http://www.e-nva.com
We are an Equal Opportunity employer.