Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we are seeking an Office Manager to oversee daily administrative and operational functions across our outpatient programs.
What We Offer:
- Purpose-Driven Work – Help individuals access care and support the teams delivering behavioral health services.
- Leadership Opportunity – Supervise and develop administrative staff while supporting efficient clinic operations.
- Professional Growth – Access ongoing training, mentorship, and career development opportunities.
- Supportive Team Culture – Work alongside colleagues guided by BHN’s HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Comprehensive Benefits – Enjoy generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Join an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Coordinate daily administrative operations to support efficient clinic functioning and timely access to care.
- Supervise, coach, train, and support administrative staff.
- Support recruitment, onboarding, performance management, and staff development.
- Provide front desk coverage as needed, including scheduling appointments in the electronic health record.
- Verify insurance eligibility, collect payments, and maintain accurate demographic information.
- Coordinate records and referrals with primary care providers, facilities, and other sources.
- Support documentation, billing, prior authorization, and compliance processes.
- Review operational reports and help resolve scheduling, billing, and documentation discrepancies.
- Maintain a safe, clean, accessible, and professional facility; coordinate inspections, emergency drills, and maintenance.
- Review and approve employee timecards in accordance with policy and payroll deadlines.
- Provide basic technology and office systems support and coordinate troubleshooting.
- Participate in a shared on-call rotation for operational or facility-related needs.
- Assist with reception, intake, scheduling, events, and other administrative functions as needed.
Who You Are:
- High School Diploma or GED required.
- At least 3 years of related office experience required.
- Supervisory experience preferred.
- Bilingual in English and Spanish preferred.
- Strong computer skills and proficiency with office equipment.
- Excellent verbal, written, interpersonal, and customer service skills.
- Detail-oriented and highly organized, with the ability to manage multiple priorities.
- Able to maintain confidentiality and work effectively in a fast-paced, high-demand environment.
- Flexible, collaborative, and committed to quality service.
We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact throughout the state. Our values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, serve, and support one another. If you’re an organized leader who enjoys helping people access care and supporting a strong clinic team, we’d love to hear from you.