Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Administrative Support Staff to join team and help advance our mission of empowering people to live healthier, more fulfilling lives. If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member that support Mt. Tom Center for Mental Health & Recovery, in Holyoke, MA. In this role, you’ll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.
What You’ll Do:
As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.
Key Responsibilities:
- Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
- Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
- Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
- Coordinate provider schedules, managing appointments, cancellations, and reminders.
- Process intake paperwork for new individuals served and verify insurance eligibility.
- Maintain a clean and organized work environment, including office and waiting room spaces.
- Support team operations by managing mail, distributing documents, and responding to administrative inquiries.
What We Offer:
- Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You’ll Bring:
- High School Diploma or GED (required).
- 6+ months of office experience (preferred).
- Strong communication and organizational skills to manage administrative tasks efficiently.
- Basic computer proficiency, including familiarity with email, word processing, and office systems.
- Experience handling confidential information and working in a customer-facing environment (preferred).
- Ability to work in a fast-paced setting and multitask effectively.
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.
How to Apply:
If you’re ready to make a meaningful impact as part of a dedicated and compassionate team, we’d love to hear from you.
Click "Apply for Job" below or visit www.bhnworks.org to apply.
Schedule:
Part time:
Mondays & Fridays: 1pm to 5pm
Tuesday, Wednesday & Thursday 3pm to 7pm
And 2nd and 4th Saturday of every month 9am to 1pm
Pay: $21.50/hr.