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Added 15 hours ago
BH
Associate IT Governance Analyst
Beacon Hill Staffing Group
NEW YORK, NY
- Up to $41.5 USD / hour
Added 15 hours ago
Executive Compensation Manager
Beacon Hill Staffing Group
NEW YORK, NY
Added 22 hours ago
Mid-level PC/desktop support technician
Beacon Hill Staffing Group, LLC
Cleveland, OH
Added 22 hours ago
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Beacon Hill Staffing Group, LLC
Columbus, OH
Added 2 days ago
BH
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Beacon Hill Staffing Group, LLC
Dublin, OH
- $18.5 USD / hour
- Full-time
Added 2 days ago
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Beacon Hill Staffing Group, LLC
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Beacon Hill Staffing Group, LLC
Columbus, OH
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Beacon Hill Staffing Group, LLC
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Beacon Hill Staffing Group, LLC
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Beacon Hill Staffing Group
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Beacon Hill Staffing Group, LLC
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Beacon Hill Staffing Group, LLC
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Beacon Hill Staffing Group, LLC
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Beacon Hill Staffing Group
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Beacon Hill Staffing Group, LLC

Mid-level PC/desktop support technician

Cleveland, OH, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. This is an onsite position Our client in the Cleveland, Ohio area is looking for a mid-level PC/desktop support technician with enterprise experience, including basic support of standard conference room AV equipment. This is a 6+ month contract position. As a Client Support Technician, you will serve as a highly visible member of our Task Bar team, providing in-person technical support and concierge-level service to employees and contractors. This role operates within a walk-up "Genius Bar"-style environment, delivering a high-touch customer experience while resolving technology issues, assisting with device support, and helping users get the most from workplace technology. We need a good tech/AV person that has setup MS Teams meeting/conference room equipment. Required Skills: * 2+ years of IT support, desktop support, technical support, hospitality technology support, retail technology support, or other customer-facing technical support experience. * Experience supporting Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common end-user technologies. * Experience troubleshooting software and hardware issues * Familiarity with ticketing systems (ServiceNow preferred) and documenting incidents, requests, and resolutions and basic Active Directory tasks (password unlocks, group membership checks). * Comfortable supporting both walk-up users and scheduled support appointments. * Experience with imaging, deployments, hardware refreshes, and inventory management. * Strong customer service, communication, and problem-solving skills. Responsibilities include: * Delivering front-line, in-person support for Windows devices, Microsoft 365 applications, mobile devices, peripherals, and common workplace technologies. * Providing white-glove customer service and maintaining a positive end-user experience during all interactions. * Performing incident triage, troubleshooting, issue resolution, and escalation through ServiceNow and established support processes. * Supporting device imaging, deployments, refresh initiatives, hardware distribution, inventory management, and related logistics activities. * Assisting with conference room and collaboration technology support when needed. * Creating accurate ticket documentation and maintaining knowledge base content. * Participating in cross-training initiatives to support broader IT operations, technology adoption, and workplace support functions. * Working closely with internal IT teams and external support groups to ensure timely issue resolution and a seamless customer experience. If qualified and interested, please submit your resume for consideration. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opport

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Skills

Technical support
Microsoft Teams
Microsoft Windows
Microsoft 365
Microsoft Outlook
Microsoft SharePoint
Troubleshooting
ServiceNow
Microsoft Active Directory
Inventory management
Problem solving

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