Job Duties
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Customer Service Pension Payment Representative
Company: Beacon Hill's client
Location: St. Paul, MN
Work Arrangement: Hybrid, 1 day onsite per week / 4 days remote
Schedule: Monday-Friday, flexible start time between 7:30-8:00 AM and end time between 4:15-4:45 PM
Employment Type: Contract through Spring 2027
Compensation: $24/hour, depending on previous experience
Position Overview
Beacon Hill's client is seeking a Customer Service Pension Payment Representative to join their team. This position is ideal for someone who thrives in a high-volume phone environment and takes pride in providing patient, thoughtful, and professional customer service.
A significant portion of the role involves speaking directly with retirees, including individuals from older generations who may need additional guidance or time when discussing their pension benefits and payments. The successful candidate will be able to remain calm, patient, and service-focused throughout every interaction.
This team manages customer inquiries from start to finish. In addition to answering incoming calls, representatives are responsible for completing the administrative and processing work generated from those conversations.
Key Responsibilities
Manage a high volume of inbound customer service calls while delivering patient and professional support.
Assist retirees with questions regarding pension benefits, payments, and account information.
Take ownership of customer inquiries from the initial phone conversation through final resolution.
Research concerns and work through payment or account-related issues to provide accurate solutions.
Process pension benefit payments and maintain accurate retiree records.
Complete updates involving direct deposit information, mailing addresses, and other account changes.
Investigate and resolve pension payment discrepancies.
Process death claims and related pension documentation.
Support retirees with 1099-related questions and requests.
Navigate multiple systems while simultaneously handling phone conversations and completing required processing.
Partner with internal teams when additional research or coordination is needed to resolve more complex issues.
Balance daily call volume with administrative responsibilities while meeting service and accuracy expectations.
Qualifications
Strong customer service skills with the ability to work effectively with a wide range of individuals.
Excellent verbal communication skills and a professional, personable phone presence.
Patience and composure when handling lengthy, detailed, or challenging customer conversations.
Comfortable working in a heavy inbound call environment throughout the day.
Strong attention to detail and commitment to accuracy.
Effective problem-solving and critical-thinking abilities.
Ability to multitask between customer conversations, multiple systems, and administrative responsibilities.
Strong organizational skills with the ability to prioritize competing workloads.
Adaptable and comfortable working in a fast-paced environment where business needs may change.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you!
Beacon Hill. Employing the Future (TM)
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYzNjExLjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ
Minimum Education Required
Not Specified
Minimum Experience Required
Not Specified
Shift
First (Day)
Number of Openings
1
Compensation
$24.00 - $24.00 / Hourly
Postal Code
55155
Job Type
Full Time
Place of Work
On-site
Requisition ID
111225
Job Benefits
See job description