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Added 12 hours ago
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ASTRA BEHAVIORAL HEALTH LLC
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ASTRA BEHAVIORAL HEALTH LLC
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ASTRA BEHAVIORAL HEALTH LLC
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ASTRA BEHAVIORAL HEALTH LLC

Front Office Assistant

Shepherdsville, KY, United States

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Job details

Apply by: Dec 10, 2026
Education: High school diploma
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Title: Front Office Assistant

Department: Office Management

Reports To: Office Manager

FLSA Status: Non-Exempt (Hourly)

Position Summary

The Front Office Assistant serves as the first point of contact for clients and plays a critical role in ensuring efficient daily operations within the clinic. This position is responsible for scheduling, client check-in/check-out, insurance verification, and maintaining accurate records within the electronic medical record (EMR) system.

The Front Office Assistant contributes directly to patient experience, provider productivity, and overall office workflow.

Essential Functions & Responsibilities

Answer incoming calls, route appropriately, and assist with scheduling, cancellations, and general inquiries.
Manage provider schedules by:
Filling open appointments
Monitoring cancellations and rescheduling as needed
Verify and update client demographics and insurance information for accuracy.
Conduct appointment reminder calls and follow up on unconfirmed appointments.
Perform client check-in duties:
Greet clients professionally
Collect copayments
Notify providers of client arrival
Distribute and collect intake paperwork
Copy and verify insurance cards
Perform client check-out duties:
Schedule follow-up appointments
Provide necessary documentation (e.g., school/work notes)
Maintain accurate financial records, including:
Daily cash journal
Credit card transactions
End-of-day reconciliation and reporting to Office Manager
Scan, upload, and maintain documentation in the EMR system.
Process medical record requests in accordance with agency policies and HIPAA regulations.
Open and close the office according to established procedures.
Maintain a clean, organized, and professional front office environment.
Perform additional duties as assigned by the Office Manager.

Compliance & Professional Expectations

Adheres to Astra Behavioral Health policies and procedures
Maintains confidentiality in accordance with HIPAA
Demonstrates professionalism and customer service in all interactions
Completes required trainings and participates in in-services

Work Environment & Expectations

Fast-paced, high-volume office environment
Frequent interaction with clients, families, and providers
Requires the ability to multitask and manage competing priorities
Position is primarily sedentary with frequent computer use

Qualifications

Minimum Qualifications

High School Diploma or GED required
Prior experience in a medical, behavioral health, or customer service setting preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer skills and ability to learn EMR systems
Strong attention to detail and organizational skills

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