Community Support Associate

ASTRA BEHAVIORAL HEALTH, LLC

JOB DESCRIPTION

Position Title: Community Support Associate (CSA)

Department: School Services

Reports To: Program Manager

FLSA Status: Non-Exempt (Hourly)

Position Summary

The Community Support Associate (CSA) provides community and program-based support services to children and adolescents experiencing mental health and/or behavioral challenges. Services are delivered in school settings, Day Treatment programs, and other approved environments.

The CSA focuses on teaching, modeling, and reinforcing skills that promote emotional regulation, independence, and successful functioning across academic, social, and community settings.

Essential Functions & Responsibilities

• Establish and maintain positive, professional relationships with clients, families, and program/school staff.
• Provide skills training and behavioral support as outlined in the Individual Treatment Plan (ITP).
• Support youth in structured environments including:
• Schools
• Day Treatment programs
• Community-based settings (as applicable)
• Teach and model skills including:
• Emotional regulation
• Coping and crisis management
• Social and interpersonal skills
• Problem-solving and decision-making
• Daily functioning and independence skills
• Collaborate with treatment team members, school personnel, and program staff to support client progress.
• Monitor and document client progress toward treatment goals.
• Maintain accurate, timely, and compliant documentation for all services provided.
• Attend required supervision (minimum bi-weekly) and treatment team meetings.
• Complete required assessments (e.g., Ansell-Casey Living Skills Assessment where applicable).
• Complete all required trainings, including CCSS certification within six (6) months of hire.
• Provide transportation for clients when required, in accordance with agency policies.
• Perform additional duties as assigned consistent with the role.

Compliance & Professional Expectations

• Adheres to Astra Behavioral Health policies and procedures
• Maintains confidentiality in accordance with HIPAA
• Completes all required trainings and continuing education (minimum 6 hours annually)
• Demonstrates professionalism, reliability, and ethical behavior
• Must maintain a valid driver’s license and acceptable driving record throughout employment. Loss or suspension of driving privileges must be reported immediately and may impact employment status.

Work Environment & Schedule Expectations

• Position operates in schools, Day Treatment programs, and community settings
• Year-round position (does not follow a traditional school calendar)
• Working hours may vary based on the needs of the program
• Frequent travel is required, including working in ANY Astra Day Treatment program as requested, as well as transporting clients.

Physical Requirements

• Must be able to perform physical tasks associated with working with children and adolescents.
• May be required to:
• Stand, walk, and remain active for extended periods
• Assist with behavioral interventions, including safely, effectively, and appropriately implement Safe Crisis Management (SCM) techniques and interventions including the use of approved physical management techniques when necessary and in accordance with training policies, and safety protocols.
• Lift, move, or assist clients as needed within safety guidelines.

Qualifications

• High School Diploma or GED required
• Associate degree in a human services-related field preferred
• Minimum one (1) year of experience working with:
• Children/adolescents, and/or
• Individuals with mental health or behavioral challenges
• Ability to complete timely and accurate documentation
• Demonstrated ability to work with diverse populations
• Must possess a valid Kentucky driver’s license, maintain an acceptable driving record, and have reliable transportation
• Must successfully pass criminal background, CPS (Child Protective Services), and driving record checks in accordance with agency and regulatory requirements