Job Title: Workplace Experience Ambassador 1Job DescriptionAs a Facility Ambassador, you will serve as the operational backbone for two Class-A office buildings, providing comprehensive support to the Site and Facility Manager across maintenance operations, vendor oversight, financial coordination, and occupancy services. This full-time, in-office position requires you to act as the primary point of contact for client employees, managing everything from work order ticketing and vendor performance to guest services and compliance monitoring. You will be working in a dynamic environment where your initiative, technical proficiency, and problem-solving abilities will directly impact service delivery excellence.
Responsibilities
- Serve as the primary site contact for all client employee inquiries, managing ticket resolution, troubleshooting, and service feedback to ensure exceptional workplace experiences.
- Manage work order ticketing through the CMMS system, creating and dispatching requests to technical staff and vendors while following up on outstanding issues to ensure timely completion.
- Coordinate and monitor third-party vendor performance, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders.
- Conduct routine site walkthroughs and assessments to ensure facilities remain clean, organized, compliant with service level agreements, and aligned with performance metrics.
- Support financial and operational activities including budgetary requests, cost savings initiatives, procurement coordination, data collection, analysis, and reporting.
- Provide coordination and support for events, meetings, conference facilities, and guest services while managing building access, mail services, office supplies, and equipment maintenance.
- Act as the onsite point of contact for emergencies and after-hours calls, demonstrating leadership and creativity in resolving spontaneous situations with professionalism and service orientation.
Essential Skills
- High school diploma or GED.
- 1-3 years of experience in hospitality, vendor management, or facility/property management within a Class-A office building environment.
- Proven work order ticketing experience with proficiency in CMMS or similar facility management systems.
- Strong computer knowledge base with advanced technical proficiency and ability to quickly adapt to new devices, technology, and applications.
- Exceptional customer service skills with a demonstrated passion for delivering outstanding client experiences and building positive relationships.
- Excellent organizational and process management skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
- Outstanding verbal and written communication skills with the ability to communicate professionally with diverse audiences including clients, vendors, and internal teams.
- Ability to work independently as a self-starter while demonstrating strong prioritization, time management, and sound judgment in varied situations.
Additional Skills & Qualifications
- Experience with building systems and facilities knowledge in commercial real estate or corporate office environments.
- Background supporting facility management audits, compliance standards, and key performance indicator tracking.
- Familiarity with service level agreements, budget management, financial analysis, and cost savings initiatives.
- Experience managing janitorial, food service, vending, badging, or conference room services in multi-building portfolios.
- Knowledge of safety protocols, hazard assessments, and compliance with state, county, or city ordinances and codes.
- Track record of collaborating with cross-functional teams and leading process improvement initiatives to enhance client satisfaction.
Work EnvironmentThe position is full-time with work hours from Monday to Friday, 8:00 AM to 5:00 PM. Free parking is available. Interviews will be conducted virtually via MS Teams in one round. The work environment is dynamic and involves collaboration with internal teams and external service providers, ensuring facilities remain clean and organized. Job Type & LocationThis is a Contract position based out of Plano, TX. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Plano, TX. Application DeadlineThis position is anticipated to close on Nov 24, 2026. Workplace TypeThis is a fully onsite position in Plano,TX.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
