ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Senior Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers production and non-production environments, and internal process optimization. This senior level position offers a rich learning experience and a real opportunity to make an impact on the business.
- Work with companies remotely to support Oracle HCM
- Support business users by providing application support
- Provide advice and training to end-users
- Maintain current knowledge of relevant technologies
- Understand and support all system interfaces for assigned applications
- Work closely with business and vendor to tune and troubleshoot applications
- Provide project support as required for system upgrades and requests for new functionality
- Provide support in the area of process improvements & automations
- Monitor assigned software applications, document, and analyze problems
- Lead and participate in efforts to develop and implement process improvements and automation for application and system monitoring
- Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases
- Test, debug, implement, and document programs
- Develop work plans and track/report status of assigned projects/tasks
- Liaise with vendor support on all issues
- Responsible for problem management activities such as issue resolution and root cause analysis
- Utilize & Maintain customer tickets via internal ticketing system
Skills & Requirements:
- Oracle HCM Cloud experience required
- Experience with Oracle Cloud ERP is a plus
- Knowledge of HR processes
- Excellent interpersonal, communication and presentation skills
- Self-motivated and able to plan work effort and manage priorities
- Ability to effectively work in a remote model with clients and peers
- Bachelor’s degree in Business, Human Resources, Computer Science, or related field, or its equivalent.
- 3+ years of experience in a similar role
- Can be based anywhere in the US
- Minimal travel may be required as per need basis