Description
This role designs, supports, and optimizes enterprise network infrastructure supporting voice, data, wireless, and collaboration services across a global professional services environment. The position balances architecture, hands-on engineering, operational support, and resiliency planning to ensure reliable and secure network services.
Responsibilities
• Diagnose and resolve network and infrastructure incidents, restoring services quickly while minimizing business impact
• Design, test, and support network components across multiple deployment phases, from planning through production
• Collaborate with vendors to ensure statements of work are executed accurately and implementations meet technical expectations
• Perform routine and emergency maintenance on enterprise networking equipment
• Contribute to network strategy initiatives, recommending solutions related to performance, scalability, and security
• Define, monitor, and maintain network performance KPIs, supporting capacity planning and infrastructure forecasting
• Participate in the design and sustainment of disaster recovery and business continuity environments to support minimal downtime objectives
• Take ownership of assigned network projects, following established work plans and meeting delivery milestones
• Install, configure, and troubleshoot Cisco-based network infrastructure within a global enterprise environment
• Analyze existing network architecture to identify efficiency improvements and ROI optimization opportunities
• Develop and maintain technical documentation, including detailed incident resolutions within the knowledge management system
• Support the creation and evolution of network standards and specifications aligned with firm-wide IT direction
• Partner with application, infrastructure, and security teams to resolve cross-domain technical issues
• Participate in the Network Operations on-call rotation, providing 24/7 global support coverage
Requirements
Education & Experience
• Four-year college degree preferred; equivalent professional experience considered
• Minimum five years of experience supporting enterprise networking within a global Cisco-based environment, including voice technologies
• Prior experience in legal IT or professional services environments preferred
• CCNA and/or CCNP certification, or equivalent demonstrated expertise
Technical Expertise
• Demonstrated experience with routing and networking concepts, including BGP, EIGRP, QoS, SD-WAN, and TCP/IP
• Hands-on experience with Cisco switching platforms, including Nexus IOS and Catalyst 9400 / 9000 series
• Familiarity with Cisco SD-WAN, Cisco ISE, Azure cloud networking, Palo Alto firewalls, and Prisma Access preferred
• Exposure to Linux environments and Ansible-based network automation is a plus
• Proficiency with Windows operating systems and Microsoft Office tools
• Ability to evaluate and implement new technologies or process improvements to address complex technical challenges
Communication & Professional Skills
• Strong ability to translate technical concepts for non-technical audiences
• Excellent written and verbal communication skills, including preparation of reports, procedures, and technical documentation
• Ability to select the appropriate communication method for varying stakeholders
• Comfortable presenting information and responding to questions from managers, clients, and cross-functional groups
• Demonstrated ability to analyze technical problems to ensure accurate and sustainable resolution
Judgment, Focus & Execution
• Proven ability to operate in a fast-paced, evolving environment with strong attention to detail
• High degree of confidentiality and discretion
• Strong problem-solving skills with the ability to work effectively in low-standardization scenarios
• Ability to define priorities, manage multiple concurrent demands, and meet deadlines
• Commitment to delivering exceptional client service for both internal and external stakeholders