Job Duties
An IT Operations Analyst is required to provide dedicated technical support for executive leadership and their staff. This role demands exceptional customer service skills, a high level of professionalism, and the technical aptitude to deliver a premium support experience. The position involves collaborating with various support teams to troubleshoot issues, gather insights, and maintain knowledge base articles within a dynamic corporate environment.
Key Responsibilities
Provide comprehensive client support, including software troubleshooting, hardware break/fix, installations, and both in-person and remote assistance.
Support audio, video, and conferencing technologies for meetings and events.
Handle on-site support for meeting launches, boardrooms, and AV equipment.
Provide daily support for executive leadership, directors, and management.
Manage and resolve issues related to Windows and macOS software and hardware, as well as Apple and Android mobile devices.
Develop processes and knowledge base articles for common issue resolution.
Perform root-cause analysis and coordinate with support teams to implement corrective actions.
Conduct site evaluations and risk assessments for executive and board meetings.
Implement automated processes for ticket intake to ensure efficient routing to the support team.
Required Qualifications
Education: A bachelor's degree in a technical field is preferred, or a high school diploma/GED with equivalent professional experience.
Experience: One to four years of IT experience, including at least one year in a technical support role. Experience with audio/visual hardware and software technologies is required.
Technical Skills: Proficiency in supporting Windows, macOS, and mobile operating systems (Apple and Android). Experience with Office 365, business applications, and ticketing systems adhering to SLAs and OLAs is necessary.
Soft Skills: Strong customer service skills with a proactive, professional attitude. Excellent verbal and written communication abilities are essential.
Preferred Qualifications
Experience supporting C-suite executives.
Experience leading or mentoring a technical support team.
Ability to adapt in a fast-paced, changing environment.
Strong problem-solving skills and the ability to work under pressure.
Collaborative, team-oriented mindset.
Work Environment
This position requires the ability to work flexible hours, including occasional evenings and weekends, to support executive meetings and events. Willingness to travel and work off-site is required. The role is part of a collaborative team that shares responsibilities for executive support.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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Minimum Education Required
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Minimum Experience Required
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Shift
First (Day)
Number of Openings
1
Compensation
$
Postal Code
55102
Job Type
Full Time
Place of Work
On-site
Requisition ID
3055012
Job Benefits
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