Job Description:Apex Systems LLC is seeking a UiPath (RPA) Production/Operations Support Analyst to support, maintain, test, and enhance robotic process automation solutions in a production environment. This role is ideal for an early-to-mid-career RPA professional who has hands-on UiPath experience and enjoys working across production support, troubleshooting, testing, documentation, and light development.This position is not primarily a UiPath development role. The primary focus will be maintaining the health and stability of existing automations, investigating production issues, supporting defect resolution, documenting operational processes, and participating in testing and release activities. The analyst will also perform light UiPath development for bug fixes, minor enhancements, and process improvements.The ideal candidate has experience supporting automation or software solutions in a production/operations environment and is comfortable troubleshooting issues from identification through root cause analysis and resolution. Experience with ServiceNow, Jira, or within a hospital/healthcare system is helpful but not required.No 3rd Party (C2C or Referral) Candidates will be accepted for this job openingOperational Support (40-50%)Daily support and maintenance activities * Support production business processes by tracking issues and defects. * Assist with bug fixes and perform root cause analysis to ensure application stability.Support Documentation (20-30%)Ongoing daily and sprint-based documentation activities * Create operational playbooks to standardize support procedures and knowledge transfer. * Maintain and update runbooks during each sprint to reflect process changes. * Prepare and distribute daily operational and status reports for team visibility.Code Quality and Testing (20-30%)Periodic activities performed monthly, quarterly, or during release cycles, not part of daily operational support * Assist in code reviews to ensure coding standards, quality, maintainability, and compliance with best practices. * Participate in Epic upgrade testing cycles, including test execution, defect validation, and post-upgrade verification. * Assist with test case creation, QA testing, and regression testing activities.Development (20-30%)Project-based enhancement and automation work * Assist in the development of platform-level automation solutions. * Support enhancement requests, minor feature development, and process improvements.Required Qualifications * Hands-on experience with UiPath Robotic Process Automation (RPA) solutions. * Experience supporting applications, automations, or business processes in a production/operations environment. * Ability to troubleshoot production issues, investigate defects, perform root cause analysis, and assist with resolution. * Ability to perform light UiPath development, including bug fixes, minor enhancements, and modifications to existing automations. * Experience with software testing, including test execution, defect identification/validation, regression testing, and/or development of test cases. * Understanding of software development and support processes, including deployments, releases, defect management, and change management. * Experience creating and maintaining technical or operational documentation such as runbooks, playbooks, support procedures, and status reports. * Ability to review existing automation code/workflows and assist with maintaining code quality and established development standards. * Strong analytical and problem-solving skills with the ability to independently investigate production issues. * Strong communication skills and the ability to work with technical teams, business stakeholders, developers, and support personnel.Preferred Qualifications * Experience with ServiceNow for incident, request, change, or production support activities. * Experience with Jira for defec