Job#: 3058818
Job Description:
R&D Operations Technician Location: Acton, Massachusetts (On-site)
Role Overview The R&D Operations Technician supports research and development teams by preparing and managing critical devices, equipment, and materials. This role maintains reliable service and asset records, coordinates equipment readiness, and provides an organized and trusted support experience. The position independently owns standard work under moderate supervision and is accountable for complete records, timely communication, routine problem resolution, and detailed follow-through.
Key Responsibilities
Fulfill equipment, device, material, transfer, return, and related support requests through approved channels. Prepare, inspect, configure, stage, deploy, recover, transfer, and return supported devices and equipment within approved procedures. Maintain accurate asset, inventory, assignment, location, ownership, condition, and lifecycle records in approved business systems. Receive shipments, verify contents, apply required labels or asset tags, store materials in designated locations, and document custody and disposition. Maintain organized stockrooms, staging areas, controlled distribution points, and shared equipment locations using 5S principles. Support routine inventories, reconciliations, asset audits, discrepancy investigation, and corrective record updates. Perform approved basic troubleshooting, configuration checks, reset validation, firmware or application-access support, and escalation to the correct partner team. Coordinate repair, replacement, calibration, preventive maintenance, or specialized support with authorized teams or service providers. Keep request records current with status, decisions, blockers, requester actions, next steps, and completion details. Create and maintain clear how-to guides, process instructions, troubleshooting information, and knowledge resources. Required Qualifications Education: High school diploma or equivalent is required. An associate degree or technical education is preferred.
Experience: At least four years of relevant experience is required with a high school diploma, or at least two years of relevant experience with an associate degree or technical education.
Technical Skills: Working knowledge of inventory control, asset lifecycle management, request fulfillment, equipment readiness, and customer support. Ability to support common mobile operating systems, device setup, application access, troubleshooting, and user guidance. Ability to learn request-management, asset-management, inventory, collaboration, documentation, and equipment-distribution software.
Preferred Qualifications Experience supporting R&D, engineering, technical support, asset management, inventory, laboratory, or service operations. Relevant safety, quality, technical-support, Lean, Six Sigma, or continuous-improvement training. Work Environment Work occurs in offices, laboratories, stockrooms, staging areas, and equipment-storage locations. Candidates must possess the ability to lift and safely handle at least 30 pounds, with reasonable accommodation where applicable. Onsite presence and travel are required based on site and business needs.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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