Administrative Assistant - Special Projects Office of the CEO | Full-Time | Hybrid | Waxahachie, TX Why Join Us? Americase is an integrated platform for dangerous goods safety and high-value equipment protection. Our family of businesses spans engineered protective packaging, regulatory consulting and dangerous goods compliance, lithium battery safety testing, and lithium battery emergency response training and incident management. Each business tackles a different part of the challenge of safely transporting, storing, and responding to lithium batteries and other high-value goods, and each makes the others stronger. As our Special Projects Administrative Assistant, you will work directly with the Office of the CEO on projects that shape how the company runs. This is a role for someone who likes getting things organized, writing them down, and seeing them work long after the project wraps up. About the Role The Administrative Assistant (Special Projects) supports the Office of the CEO and the leadership of Americase on special projects and initiatives that need to be done well and documented so they keep running without the person who built them. Your first priorities will be supporting the build-out of our sales call center and helping build and implement administrative playbooks across departments, in collaboration with the admin, sales, operations, marketing, and executive teams. What You’ll Do
- Special Projects: Support initiatives for the Office of the CEO by gathering information, tracking action items, preparing materials, and following up with the people involved.
- Sales Call Center Build-Out: Partner with Sales, IT, and the call center team to document how calls are handled today and support process improvements.
- Administrative Playbooks: Help build and implement playbooks across departments, writing processes down as the work happens so others can use them.
- Issue Routing: Identify administrative, IT, and facility needs uncovered along the way and pass them to the right team.
- Executive Office Support: Assist with meeting preparation, document handling, and scheduling within the scope of assigned projects, following Office of the CEO standards for communication, calendaring, and confidentiality.
What You Bring
- 2–4 years of administrative, office coordination, or project support experience
- High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- Strong written communication skills and attention to detail
- Organized and dependable, with the ability to track actions and close loops without reminders
- Proficiency with Microsoft 365 and Teams, plus comfort learning phone systems and CRM software
- Discretion and sound judgment with sensitive information
Highly Preferred
- Experience with phone systems, call routing, or customer-facing operations
- Experience with Zoho or another CRM, or with RingCentral or a similar phone platform
- Exposure to process documentation or standard operating procedures (SOPs)
What We Offer
- Benefits: Medical, dental, and vision coverage; 401(k), life insurance coverage
- Paid Time Off: Paid time off and holidays per company policy
- Work Arrangement: Hybrid, based at our Waxahachie, TX headquarters, with travel to other sites as projects require
- Impact: Direct exposure to executive leadership and the chance to build processes the whole company will use
Pre-Employment Requirements: Employment is contingent upon successful completion of a background check and verification of eligibility to work in the United States. Equal Employment Opportunity Americase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable Accommodations: Americase provides reasonable accommodations to qualified individuals with disabilities in accordance with the ADA and applicable state law. If you need an accommodation during the application or interview process, please contact Human Resources. E-Verify: Americase participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, visit www.e-verify.gov. This job posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Americase reserves the right to modify duties and responsibilities as business needs change.