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- JOB TITLE: Loan Processor
SUMMARY: This position is responsible for obtaining necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files.
DUTIES AND RESPONSIBILITIES:
- Reviews loans in process daily and determines which loans must be processed immediately.
- Performs document audit to approve or reject each loan package for funding.
- Resolves any exceptions with customer prior to funding.
- Administers the timely daily disbursement and receipt of funds.
- Enters data from new loan applications and other documents into computer system.
- Orders credit reports, appraisals, flood certifications, and title work.
- Refers loans that do not meet basic standards to staff underwriter.
- Provides follow-up on a consistent basis with originators, borrowers, and agents to complete processing.
- Analyzes loan files and submits completed loans for approval.
- Responds to inquiries from originators, agents, and borrowers regarding status of loans in process.
- Completes loan sheets and conversion logs.
- Ensures regulatory compliance.
- Creates and maintains loan files.
- Processes approval and denial letters.
- Maintains status of all files in process and updates as needed.
- Keeps abreast of all FHA, VA, and conventional guidelines and changes that may affect loan status.
- Completes all required paperwork and forms in a timely and accurate manner; prepares all required reports.
QUALIFICATIONS:
- High school diploma or general education degree (GED)
- 1-2 years of related experience.
- Computer skills required: Microsoft Office Suite and Encompass preferred.
COMPETENCIES:
- Adaptability - Adapts to changes in the work environment; manages competing demands.
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
- Ethics - Treats people with respect; keeps commitments.
- Interpersonal Skills - Focuses on solving conflict, maintains confidentiality.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations.
- Written Communication - Writes clearly and informatively.
Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.