Altar’d State is a rapidly growing women’s fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good.
Position: POS Implementation and Support Specialist
Purpose: This role is responsible for the Oracle XStore POS system that is run across 100+ retail locations. This person will manage upgrades, patches, and support issues as required. This role will also serve as Tier 2 escalation for our Help Desk. This is a hands-on role and is highly visible to the business.
Essential Job Duties and Responsibilities
- Ownership of the POS system, including XStore, XCenter, XPay, ORCE (Relate)
- Partner with our third-party support vendor to ensure system stability
- Manage patching
- Manage the upgrade process to newest version of the software
- Create and maintain data loads to XStore environment
- Serve as Tier 2 Escalation for support issues
- Provide customer service to internal and external guests to ensure consistent experience.
- Document and report on work completed to ensure compliance with company procedures
- Escalate issues in line with company processes to ensure customer demands are met
Skills
· Experience with Oracle (or Micros) XStore / XCenter / Xpay / ORCE (Relate)
o XStore version 6.0 to 18
· Strong functional and technical knowledge of XStore / XCenter / ORCE
· Experience implementing Xstore POS and ORCE
· Experience developing data feeds for XStore / XCenter / ORCE
· Strong hands on experience in planning, testing, and executing upgrades and patches
· Solid SQL Server and SQL Development Skills
· Experience with XML file manipulation
· Experience with Java programming
· Experience with Windows OS
· Extensive knowledge of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)
· AS400 experience helpful but not required
· Strong communication skills. Must be able to effectively convey technical information to diverse audiences.
· Excellent problem-solving abilities.
· Minimal travel required
Requirements
· BS Degree in Computer Science or related field
· 10+ years working with point of sale systems
Other Information
· This position is located in our home office in Maryville, TN and is primarily Monday-Friday, but will require on call responsibility as needed to support the retail environment.
· The right person for this role is a go getter; someone not afraid to do the work required and is willing to do what it takes to get the job done. This person will interact daily with business partners in Store Operations, Merchandising, Finance, Distribution, and Human Resources to ensure that the POS system is functioning correctly and as required for all business units.