Ecommerce Operations Sr. Manager
Position
Summary:
The Ecommerce Operations Sr. Manager will manage the day-to-day business operations for AltardState.com and ABeautifulSoul.com web sites. The Sr. Manager is responsible for leading and coordinating the development of the web site’s functionality, experience, operations and general layout. This includes customer experience, functionality, vendor management and release management.
Primary
Duties and responsibilities:
- Manage expansion of web site functions and release schedules.
- Utilize site analytics to understand overall health of the site and lead changes as appropriate to meet site KPIs.
- Assist with site Marketing updates.
- Work closely with internal and external parties for best in class site operations and experience.
- Manage external agency to ensure they are delivering on time, on budget and meeting/exceeding deliverable quality.
- Develop, document and implement new processes to improve efficiency of site management, including bug management and UAT.
- Lead translating business and brand needs to partners for solution development.
- Maintain a consistent look and feel throughout all web properties.
- Uncover opportunities to improve margin through efficiencies in operating model
- Recommend appropriate organizational, budgetary and resource changes as needed.
- Lead mobile and desktop optimization and guest experience.
- Keep current with emerging web technologies and site experiences thorough relevant benchmarking, blogs and events.
- Work closely with Guest Service and Fulfillment teams to ensure frictionless post purchase experience for the guest.
- Ensure execution of promotions and markdowns in partnership with merchandising team.
- Partner with IT and external vendors to ensure strong site performance and uptime
- Budget management
Knowledge
and Skills:
- The ability to lead multiple projects, work with many constituencies and manage development of new, relevant technology when required.
- Strong interpersonal skills with the ability to establish credibility quickly and maintain excellent relationships.
- Strong organizational, communication, strategic and problem-solving skills
- In depth knowledge of web platforms and technology
- Ability to identify issues and effectively communicate needs.
- An affinity for the guest and a desire to provide the best experience for her.
- Proactive and highly motivated team player
- Strong work ethic, positive attitude, and leadership qualities with the ability to handle multiple tasks and set priorities
- Ability to work in a fast-paced environment
Minimum
Requirements:
- Bachelor’s degree in business
- 6-8 years of retail ecommerce experience
- Understand of web production processes
- Demonstrated ability to effectively lead and implement projects
- Knowledge of site branding, content and merchandising tactics
- Experience in managing a team
- Experience with Magento or Salesforce platform (preferred)
- Proven track record of leading new site launches and optimizations
- Excellent analytical and problem-solving skills and proven ability to achieve KPIs
- Knowledge of standard project management methodologies (PMP certification preferred)
- Excellent attention to detail