A’Beautiful Soul Leader
REPORTS TO: Store Leader
OVERVIEW: To make a difference in people’s lives. To lead and direct all activities required to achieve all store goals, including best of class guest experience, sales objectives, human resources management, payroll, and operating expenses, loss prevention, and merchandising presentation while driving both associate and guest engagement.
PRIMARY RESPONSIBILITIES /
ACCOUNTABILITIES:
· Directs guest experience efforts that are consistent with A’Beautiful Soul expectations; coaches associate on guest engagement to increase transactions and capture guest loyalty
· Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention, and motivation
· Ensures achievement of sales, payroll, and inventory goals
· Understands and is accountable for control of income and expense categories as it relates to company’s Profit and Loss statements
· Directs merchandise presentation, restocking, and recovery to maximize productivity
· Understands the A’Beautiful Soul culture, and ensures compliance with all A’Beautiful Soul values and practices, and store operational standards
· Maintains clean store environment
REVENUE GENERATION:
· Develops business strategy and maximizes opportunities to generate additional store volume
· Achieves metric performance (net sales and payroll)
· Creates staffing matrix and controls payroll expenses
· People
Development:
· Create a family environment, drive sales, and anticipate guest needs
· Selects, hires, and develops diverse talent
· Achieves excellent guest experience by role-modeling company experience expectations
· Adheres to Human Resource expectations
· Assesses associate’s performance consistently and reviews and communicates performance proactively
· Provides timely feedback to associates, rewarding and recognizing to drive retention
· Holds self and associates accountable for achievement of financial results and statistical standards
· Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
· Empowers and involves associates in decision-making processes
· Receives feedback and fosters dialog around solutions
· Develops associates through an individual approach by matching talent with tasks and delegating
· Fosters team commitment through support, relationship building, and recognizing individual contributions
· Leads by managing through change and adversity
STORE OPERATIONS:
· Controls workflow through successful planning and delegation
· Leads execution of task directives within designated timeframes
· Schedules and staffs store appropriately
· Completes opening/closing procedures
· Adheres to loss prevention practices and is aware of and reports potential incidents to protect Company assets
· Maintains a safe work environment and reports any potential hazards
· Maintains the store’s organization, appearance, and cleanliness
· Participates and assists in the preparation for the stores’ inventory
· Conducts store walk-throughs with team, communicating successes/opportunities in key store categories
· Communicates effectively with executive team
· Recommends ideas to improve standards and processes
TECHNICAL EXPERTISE:
· Demonstrates a desire and ability to be a responsible learner and utilize all company forms and programs
· Performs register transactions quickly, efficiently, and without error
· Operates phone, answering calls with an appropriate greeting
· Brand
Integrity:
· Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries
· Operates with the highest levels of personal integrity and business confidentiality
· Represents the brand by adhering to appropriate standards of dress and grooming
· Participates and attends all store meetings
· Position
Requirements:
· Proven ability to recruit, select, and develop associates and hold individuals accountable for performance
· Ability to function as a role model, ensuring that the guest remains the top priority
· Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
· Proven ability to respectfully challenge and motivate the team
· Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
· Demonstration of strong verbal and written communication skills
· Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance
QUALIFICATIONS:
1 year Retail Management experience
Bachelor’s degree preferred