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Added 1 day ago
Parts Coordinator
Alpha Omega Advisement LLC
Washington, NC
Added 1 day ago
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Alpha Omega Advisement LLC
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Alpha Omega Advisement LLC

Customer Service Representative

Rocky Mount, NC, United States

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Job details

Posting language: English
Posted: Oct 19, 2026

Original job description

We are seeking a friendly, professional, and customer-focused individual to join our team. In this role, you will serve as a primary point of contact for customers, providing timely support, clear communication, and a positive service experience across multiple channels. What You Will Do

Respond to customer inquiries by phone, email, chat, or other communication channels in a courteous and efficient manner
Assist customers with product, service, account, billing, or order-related questions
Resolve concerns and escalate issues when needed to ensure a timely resolution
Document customer interactions accurately in internal systems
Follow company policies, procedures, and service standards
Work collaboratively with team members and other departments to support customer needs
Identify opportunities to improve the customer experience and share feedback with leadership
Cold call customers whose insurance companies have referred our collision center

What We Are Looking For

Strong verbal and written communication skills
Excellent interpersonal skills and a customer-first mindset
Ability to remain calm, professional, and solution-oriented in a fast-paced environment
Strong attention to detail and organizational skills
Ability to multitask, prioritize, and manage time effectively
Comfort using computers, customer service tools, and common business software

Preferred Qualifications

Previous customer service
Experience working with CCC One
Familiarity with handling inquiries, complaints, or Accounts Receivable

What We Offer

Supportive team environment
Opportunities for learning and professional growth
Competitive compensation and benefits, based on experience and location
Meaningful work that helps create great customer experiences

Equal Opportunity Commitment We are committed to building an inclusive workplace where every team member is respected and valued. We welcome candidates from all backgrounds and experiences.

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More about this job

Skills

Customer service
Communication skills
Assist customers
Customer experience
Interpersonal skills
Attention to detail
Organizational skills
Multitask
Manage time
Accounts receivable

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