Customer Service representative

Position Overview We are seeking a professional and customer-focused individual to join our team and provide outstanding support to customers. In this role, you will be an important point of contact for inquiries, issue resolution, and service-related assistance. The ideal candidate communicates clearly, remains calm under pressure, and is committed to delivering a positive customer experience.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels in a timely and professional manner
• Provide accurate information about services, Repairs, and account-related questions
• Resolve customer issues efficiently while maintaining a courteous and helpful approach
• Document customer interactions, concerns, and resolutions in internal systems
• Escalate complex issues to the appropriate department or supervisor when needed
• Follow company procedures and service standards to ensure consistent support
• Work collaboratively with team members and other departments to support customer needs
• Identify opportunities to improve the customer experience and share feedback with leadership
• Working with insurance companies to streamline repair process for the customer

Qualifications

• Previous experience in customer service, support, or a related client-facing role
• Strong verbal and written communication skills
• Ability to handle multiple tasks while staying organized and detail-oriented
• Problem-solving skills and the ability to remain professional in challenging situations
• Proficiency with common computer applications and willingness to learn new systems
• Ability to work independently and as part of a team

Preferred Skills

• Experience using CRM or ticketing systems
• Familiarity with customer support best practices
• Ability to adapt quickly in a fast-paced environment
• Strong attention to detail and follow-through

What We Offer

• A supportive and collaborative work environment
• Opportunities to develop your skills and grow professionally
• Training and resources to help you succeed in the role
• The opportunity to make a meaningful impact on customer satisfaction