This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13681188 ::: {field="jobdescription"} Summary: Distribute monthly billings to customers on a timely basis. Enter adjustments, complete account updates, receive incoming calls, and perform data entry for new and existing customers. Duties and Responsibilities: - Research payments received from customers for customer account and invoice number - Assist dealers/customer over the phone with incoming calls. - Process credit card and ACH transactions. - Perform data entry functions including bill coding, account information changes, new account set-up, adjustments and cancellations. - Assist with dealers questions regarding outside service provider invoices to customer billing to ensure accurate billing. - Professional interaction with customers and other departments to research and resolve customer issues. - Research and correct exceptions on billing integrity reports. - Maintain accurate customer files. - Assist with monthly close process. - Special projects and other duties as assigned. Supervisory Responsibilities: - None required. Knowledge, Skills, and Abilities: Knowledge: - Knowledge of billing services. - Must be PC literate with knowledge of and experience in using Microsoft Office applications (Word, Excel, Outlook, and/or Access) and have the ability to learn other software functions. Skills: - Must have good oral and written communication skills. - Must have good interpersonal, customer service, and teamwork skills. - Must be very organized and detail oriented. - Frequent need for creativity and problem analysis. - Typing of about 40 wpm and 10-key experience. Abilities: - Ability to prioritize. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. - Ability to apply common sense understanding to carry out simple one- or two-step instructions. - Ability to deal with standardized situations with only occasional or no variables. - Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation. - Ability to concentrate on a task over a period of time without being distracted. - Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations. Physical Demands: - While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. - The employee must regularly lift and/or move up to 10 pounds to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment: - Hybrid position-with occasional need for rep to work in the office. Minimum Qualifications: :::