CMS Billing Administrator

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13681188

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Summary:

Distribute monthly billings to customers on a timely basis. Enter adjustments, complete account updates, receive incoming calls, and perform data entry for new and existing customers.

Duties and Responsibilities:

• Research payments received from customers for customer account and invoice number
• Assist dealers/customer over the phone with incoming calls.
• Process credit card and ACH transactions.
• Perform data entry functions including bill coding, account information changes, new account set-up, adjustments and cancellations.
• Assist with dealers questions regarding outside service provider invoices to customer billing to ensure accurate billing.
• Professional interaction with customers and other departments to research and resolve customer issues.
• Research and correct exceptions on billing integrity reports.
• Maintain accurate customer files.
• Assist with monthly close process.
• Special projects and other duties as assigned.

Supervisory Responsibilities:

• None required.

Knowledge, Skills, and Abilities:

Knowledge:

• Knowledge of billing services.
• Must be PC literate with knowledge of and experience in using Microsoft Office applications (Word, Excel, Outlook, and/or Access) and have the ability to learn other software functions.

Skills:

• Must have good oral and written communication skills.
• Must have good interpersonal, customer service, and teamwork skills.
• Must be very organized and detail oriented.
• Frequent need for creativity and problem analysis.
• Typing of about 40 wpm and 10-key experience.

Abilities:

• Ability to prioritize.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
• Ability to concentrate on a task over a period of time without being distracted.
• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Hybrid position-with occasional need for rep to work in the office.

Minimum Qualifications:

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