ADP is hiring a Senior Customer Service Consultant. In this position, you'll work to become a trusted advisor to solve clients' critical business challenges, leveraging your ADP product expertise.
Unlock Your Career Potential: Customer Service at ADP. You make it happen by collaborating with clients and other ADP Associates and to ensure our products and services deliver winning results. You provide the accurate support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
- Serve as an expert in servicing ADP's most complex products/technologies
- Use specialized depth and/or breadth of expertise to service ADP's largest clients Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients
- Solve client problems; taking a broad perspective to identify solutions
- Work independently to resolve issues and provide solutions, with guidance in only the most complex situations
- Share knowledge and best practices with less experienced Consultants and Specialists
- Work pro-actively with clients to provide information, best practices and training on ADP solutions
QUALIFICATIONS REQUIRED:
- At least 7 years of experience in a customer service environment, with proven ability to produce positive results
- A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
- At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
- Bachelor's Degree is required; equivalent in education and experience considered
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Strong client relationship building skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
- The ability to learn and apply basic concepts in new and more complex situations Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
- Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
- Proficiency in the latest web technologies and working knowledge of various operating systems
- A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
- The ability to collaborate and work in a team environment as well as work independently while making sound decisions
- Good knowledge of industry tools
- Excellent analytical and time management skills
- Negotiation and problem solving skills
- Excellent communication skills - both verbal and written including strong skills in persuasion and motivation