GENERAL DESCRIPTION OF POSITION
Responsible for the administration and efficient daily operation of a full service branch office (FAB&T) that services a deposit base up to $150,000,000. Oversees implementation of the Branch Manager's direction for all operations of their specific branch, including hiring employees, ensuring proper training of employees, promotion of the bank's products and services, and meeting the company's goals and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist Branch Manager in the overall execution of the Retail Sales Process to ensure that deep relationships with new customers are achieved and that existing customer relationships are deepened by cross sales.
- Ensure branch is performing with operational excellence to maximize efficiency and the customer experience. Ensures all security procedures are strictly followed.
- Responsible for growing the branch revenue through the offering of products and services and the collection of appropriate fees.
- Leads by example and sets the tone for branch staff for personal commitment to the Company and its culture. Supports Branch Manager in assuring that sales/service behaviors of the personnel are consistent with the Company's core values and profit objectives.
- Collaborate with the branch manager to track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results.
- Identifies ways to mitigate service delivery weaknesses and exploits potential service deliver strengths to differentiate FAB&T in the market.
- Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market with their Regional Manager.
- Assists the Branch Manager in the selection, development, training and retention of staff. May assist Branch Manager in identifying and developing future leaders and skilled staff to ensure a pipeline of talent exists within the branch to support the Company's vision and objectives.
- Assist the Branch Manager in conducting regular staff meetings to ensure consistent communication with branch personnel regarding retail sales, operational updates or concerns, etc.
- In order to perform lending, the Branch Services Manager must first register with National Mortgage Licensing Service (NMLS) and complete all required training. Once they are set up, the will originate, input, and collect all necessary documents for Consumer Loan applications. Quote rates for consumer loans and cloe consumer loans once there has been a decision from an underwriter.
- Assumes full management duties of the branch in the absence of the Branch Manager.
- Perform any other related duties as required or assigned.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; and frequently required to stoop, kneel, crouch, or crawl; occasionally required to climb or balance, taste or smell. The employee must occasionally lift and/or move up to 100 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision; peripheral vision; depth perception; and ability to adjust focus.
ADDITIONAL INFORMATION
Understands and adheres to all compliance issues, attends training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act.