Front Office Receptionist
A1 Roofing & Siding | Medford, NY | Full-Time, On-Site Pay: $25.00 - $27.00/hour Schedule: Monday–Friday, 8:30 a.m. – 5:00 p.m.
About Us
A1 Roofing & Siding is a second-generation, family-owned roofing and siding contractor serving homeowners and businesses across the tri-state area. We're looking for a friendly, organized person to run our front desk.
About the Role You'll be the first voice our customers hear and the first face visitors see. You'll keep the front office running smoothly and help our operations team with customer service and a busy phone system. You'll also have a hand in how A1 shows up online. This role suits someone who likes variety, stays calm when the phones are busy, and takes pride in getting the details right.
What You'll Do
- Answer incoming calls, direct them to the right person, and take and pass along accurate messages
- Greet customers, visitors and vendors warmly and professionally
- Book customer appointments and estimates, and call or text to confirm them
- Support the operations team with crew and job scheduling as needed
- Process and file customer warranties and keep warranty records organized
- Create social media posts and help keep our pages active
- Design flyers and simple marketing materials in Canva
- Handle office tasks such as mail, packages, filing, scanning and copying
- Track office supplies and place orders
- Take care of general office upkeep and keep the front office clean, organized and presentable
- Help other departments with meetings, appointments and admin projects as needed
What We're Looking For
- 2+ years of experience as a receptionist or in another front desk, customer service or administrative role
- Clear, professional phone and in-person communication
- Strong organizational skills and the ability to juggle several tasks at once
- 2+ years of experience with One Drive and Microsoft Office (Outlook, Word, Excel)
- Experience with Canva and social media, or a willingness to learn
- Attention to detail and follow-through
- High school diploma or equivalent
Nice to Have
- Experience in construction, home improvement or the trades
- Experience with scheduling or CRM software
- Spanish/English bilingual
What We Offer
- $25-$27/hour, full-time and year-round
- Health insurance
- 401(k) with company contribution
- Paid time off
- A stable, family-owned company with a supportive team
A1 Roofing & Siding is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available upon request.
Any offer of employment with A1 Roofing is contingent upon the successful completion of a pre-employment background check and drug screening. By continuing with the application process, you consent to these screenings. Background checks will be conducted in compliance with applicable state and local laws, including restrictions on consideration of certain criminal history in New York and New Jersey.