About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
Who You Are:
Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across our transportation network. This role focuses on building scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance.
This role is ideal for candidates with backgrounds in consulting, strategic finance, logistics, or manufacturing, who bring strong analytical rigor and the ability to translate complex operational challenges into scalable, data-driven solutions.
You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.
This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.
What You'll Do:
Process Improvement & Standardization
- Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows
- Simplify and modernize manual or inconsistent processes (e.g., inspections, audits, incident management, maintenance cycles)
- Ensure processes are practical, audit-ready, and consistently adopted across locations
KPI & Performance Management
- Define and implement KPIs across key areas (fleet utilization, safety performance, compliance adherence, maintenance reliability)
- Build dashboards and reporting frameworks to track performance at site, regional, and company levels
- Establish performance cadences (weekly/monthly) to drive accountability and continuous improvement
Cross-Functional Program Leadership
- Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product
- Align stakeholders, clarify ownership, and improve cross-functional workflows
- Act as the central connector to unblock issues and ensure progress
Execution & Continuous Improvement
- Drive disciplined execution with clear milestones, timelines, and measurable outcomes
- Identify risks - especially in safety and compliance - and implement mitigation plans
- Conduct post-implementation reviews and continuously refine processes
Change Management & Adoption
- Lead rollout and adoption of new processes, tools, and KPI frameworks
- Influence stakeholders from frontline operators to senior leadership
- Ensure solutions are embedded into daily operations and sustained over time
What You Bring To Zūm:
- 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment
- Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
- Proven track record of leading complex, cross-functional initiatives from problem definition through execution
- Strong communication skills with experience presenting to senior leadership
- Analytical mindset with the ability to translate data into insights and actionable decisions
- Demonstrated ability to improve efficiency, safety, compliance, and cost performance
- High ownership with the ability to operate independently and manage competing priorities
- Experience building KPI frameworks, dashboards, and performance management cadences
- Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred
- Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus
- Bachelor’s degree required; MBA or relevant advanced degree is a plus
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $155,000 to $185,000
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.