Transportation Coordinator Coordinate Service. Support Drivers. Keep Operations Running. zTrip | North America's Largest Taxi Transportation Provider At zTrip, every successful trip begins with strong coordination behind the scenes. We're looking for a Transportation Coordinator who can think quickly, communicate effectively, and help ensure our drivers and customers receive the support they need throughout the day. This role serves as the communication hub between drivers, customers, and operations teams. You'll be responsible for coordinating transportation services, managing trip activity, monitoring service levels, and helping resolve issues as they arise. If you thrive in a fast-paced environment, enjoy problem-solving, and want to play a key role in daily operations, this could be the perfect opportunity for you. Benefits & Perks
- Competitive Pay
- Medical, Dental, Vision & Life Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Career Advancement Opportunities
- Paid Training Programs
- Stable, Growing Organization
- Team-Oriented Work Environment
- Professional Development Opportunities
- Essential Role in Daily Operations
About the Role The Transportation Coordinator is responsible for helping manage the flow of daily transportation services by coordinating drivers, monitoring trip activity, and ensuring passengers receive safe, reliable, and timely service. This position requires strong communication skills, attention to detail, and the ability to make quick decisions while managing multiple priorities throughout the day.
Key Responsibilities of a Transportation Coordinator:
Trip Coordination
- Assign transportation requests to available drivers
- Monitor trip progress and service performance throughout the day
- Balance driver availability with customer demand
- Adjust trip assignments as operational needs change
- Help maximize service efficiency and coverage across the market
Driver Support
- Communicate trip details, updates, and service changes to drivers
- Provide real-time assistance when operational challenges arise
- Monitor driver activity and availability
- Support drivers with route information and service-related questions
- Promote efficient communication between operations and field personnel
Customer Service
- Assist customers with transportation requests and service inquiries
- Address service concerns in a professional and timely manner
- Provide updates regarding trip status, delays, and scheduling changes
- Work to ensure a positive customer experience from booking through ride completion
- Escalate issues when necessary to ensure prompt resolution
Operations Support
- Monitor service metrics and operational performance
- Identify opportunities to improve response times and vehicle utilization
- Maintain accurate records of daily dispatch and operational activities
- Assist with service recovery efforts during high-volume periods or operational disruptions
- Support company procedures and quality standards
Administrative Responsibilities
- Maintain accurate activity logs and operational documentation
- Update transportation management systems and databases
- Prepare reports and operational updates as requested
- Support leadership with special projects and process improvement initiatives
Qualifications of a Transportation Coordinator:
Preferred Experience
- Experience in transportation, dispatching, logistics, fleet operations, customer service, scheduling, or a related field
- Strong communication and multitasking abilities
- Excellent organizational and time-management skills
- Ability to remain calm and effective under pressure
- Experience using dispatch software, GPS systems, scheduling platforms, or related technology
- Strong problem-solving and decision-making skills
- Computer proficiency including Microsoft Office applications
- Professional and customer-focused attitude
- Valid driver's license preferred
Key Skills
- Transportation Coordination
- Customer Service
- Communication
- Problem Solving
- Multitasking
- Organization
- Time Management
- Fleet Coordination
- Scheduling
- Conflict Resolution
- Attention to Detail
- Team Collaboration
What Success Looks Like for a Transportation Coordinator:
In this role, you will:
- Maintain efficient transportation operations
- Support on-time service performance
- Improve communication between drivers and customers
- Resolve operational challenges quickly and professionally
- Contribute to high customer satisfaction levels
- Support driver productivity and service reliability
- Help maximize fleet utilization and operational efficiency
- Create a positive transportation experience for riders and drivers alike
Why Join zTrip? Transportation never stops, and neither does the impact of this role. As a Transportation Coordinator, you'll be at the center of daily operations, helping connect drivers with customers while ensuring transportation services run smoothly and efficiently. Your work directly contributes to customer satisfaction, operational success, and the reliable transportation services communities depend on every day. If you're ready to join a fast-moving team where your decisions make a difference, we encourage you to apply today.