Driver Manager Lead Drivers. Build Relationships. Drive Performance. At zTrip, our success starts with supporting the people who keep our business moving every day: our drivers. As one of the nation’s leading transportation providers, we are committed to creating an environment where drivers can thrive, perform at their best, and deliver exceptional service to our customers. We are seeking an organized, proactive, and people-focused Driver Manager to serve as the primary point of contact for driver support, engagement, retention, and performance management. This role plays a critical part in fostering positive driver relationships, improving driver satisfaction, supporting onboarding efforts, and helping ensure operational success. If you enjoy building relationships, solving problems, coaching others, and creating a positive driver experience, we encourage you to apply. Benefits & Perks
- Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Monday-Friday Schedule
- Career Advancement Opportunities
- Professional Development Programs
- Collaborative and Supportive Work Environment
- Opportunity to Make a Direct Impact on Driver Success
Position Overview As a Driver Manager, you will act as a dedicated resource for drivers throughout their employment lifecycle. You will support recruiting efforts, onboarding, training coordination, retention initiatives, driver communication, and performance management while partnering with operations leadership to ensure drivers have the tools and support they need to succeed. This position requires strong interpersonal skills, the ability to manage multiple priorities, and a genuine passion for helping drivers achieve success.
Key Responsibilities of a Driver Manager:
Driver Relations & Retention
- Build and maintain positive relationships with drivers.
- Serve as the primary point of contact for driver questions, concerns, and support needs.
- Develop and implement driver engagement and retention initiatives.
- Conduct regular driver check-ins and follow-up conversations.
- Identify opportunities to improve driver satisfaction and retention.
- Promote a positive culture of professionalism, accountability, and teamwork.
Recruiting & Onboarding Support
- Assist with recruiting and candidate screening efforts.
- Support interview scheduling and applicant communications.
- Coordinate onboarding activities for new drivers.
- Ensure all onboarding documentation is completed accurately and timely.
- Partner with operations and training teams to ensure a smooth transition for new hires.
- Help create a welcoming and positive onboarding experience.
Training & Development
- Coordinate new driver orientation and training programs.
- Monitor training completion and ongoing development needs.
- Assist with coaching initiatives to improve driver performance.
- Identify opportunities for additional training and skill development.
- Support implementation of company policies, procedures, and best practices.
- Encourage continuous learning and professional growth.
Performance Management & Driver Support
- Monitor driver performance metrics and attendance.
- Address performance concerns through coaching and corrective action processes when appropriate.
- Recognize and celebrate driver achievements and successes.
- Assist drivers in resolving operational challenges.
- Collaborate with leadership to support performance improvement initiatives.
- Foster accountability while maintaining strong working relationships.
Communication & Administrative Support
- Maintain accurate driver records and documentation.
- Assist with scheduling meetings, training sessions, and driver communications.
- Prepare reports related to driver engagement, retention, and performance.
- Support compliance and administrative processes as needed.
- Ensure timely and professional communication with drivers and leadership.
- Participate in special projects and departmental initiatives.
Reporting & Process Improvement
- Track key driver retention and engagement metrics.
- Generate reports and provide updates to leadership.
- Identify trends impacting driver satisfaction and turnover.
- Recommend process improvements that enhance the driver experience.
- Support initiatives that improve operational efficiency and driver success.
- Assist in implementing best practices across the organization.
Qualifications for a Driver Manager:
Preferred Experience
- Experience in recruiting, driver management, employee relations, retention, human resources, operations, transportation, or a related field.
- Strong relationship-building and communication skills.
- Experience coaching, mentoring, or supporting employees.
- Excellent organizational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
- Proficiency with Microsoft Office Suite and business software applications.
- Professional, positive, and customer-service-oriented approach.
- Ability to handle sensitive information with discretion and professionalism.
Core Competencies
- Driver Relations & Retention
- Recruiting & Talent Acquisition
- Onboarding & Training Coordination
- Employee Engagement
- Performance Management
- Coaching & Development
- Communication & Relationship Building
- Conflict Resolution
- Organization & Time Management
- Problem Solving
- Accountability
- Team Collaboration
What Success Looks Like as a Driver Manager:
As a Driver Manager, you will:
- Develop strong, trusted relationships with drivers.
- Improve driver engagement, satisfaction, and retention.
- Support successful onboarding and training experiences.
- Help drivers overcome challenges and achieve success.
- Maintain consistent communication and follow-up.
- Partner effectively with operations and leadership teams.
- Contribute to a positive and supportive work environment.
- Drive initiatives that strengthen driver performance and organizational growth.
Why Join zTrip? At zTrip, you'll play a key role in supporting the people who power our operation. Your ability to build relationships, support driver success, and create a positive employee experience will have a direct impact on retention, performance, and overall operational excellence. This is an excellent opportunity for a motivated professional who enjoys working with people, developing talent, and making a meaningful difference in a growing organization. Apply Today Join zTrip as a Driver Manager and help recruit, develop, support, and retain the drivers who keep our business moving forward. If you're passionate about people, coaching, employee engagement, and operational success, we'd love to hear from you.