Overview
The Billing Specialist II manages complex billing activities to ensure accurate, timely, and complete invoicing. This role serves as an escalation and subject-matter resource, supports billing reconciliations and issue resolution, provides guidance and training to team members, and partners with cross-functional teams to improve billing processes, controls, and overall efficiency.
Responsibilities
- Independently manage complex, high-volume, or high-risk customer billing across multiple divisions, systems, and billing methods.
- Perform advanced invoice validation, reconciliations, and quality reviews to ensure billing accuracy, completeness, and timeliness.
- Investigate and resolve complex billing discrepancies, disputes, rate issues, and system exceptions, identifying root causes and corrective actions.
- Serve as an escalation and subject-matter resource for billing issues, coordinating resolution with Operations, Pricing, Credit, Collections, AP, AR, and other stakeholders.
- Monitor unbilled activity, billing backlogs, disputes, aged receivables, and other exceptions that could impact revenue or collections.
- Support month-end/year-end close, reconciliations, and internal, external, and customer audit requests.
- Maintain and improve billing procedures, SOPs, documentation, and internal controls to promote accuracy, consistency, and compliance.
- Train and provide procedural guidance to Billing Specialists and new team members, including support with complex transactions and customer requirements.
- Identify and support process improvements, automation opportunities, system enhancements, customer implementations, and billing-related projects.
- Participate in system testing and validation related to billing system changes, rate updates, integrations, and process improvements.
- Serve as a backup resource to Billing leadership by assisting with workload coordination, account coverage, priority items, and operational follow-up.
- Support management team with special projects as assigned.
Qualifications
- Four to six years of billing, accounts receivable, transportation accounting, or related experience, including experience handling complex accounts.
- Experience with PivotTables, XLOOKUP, filtering, data validation, and reconciliation of large data sets.
- Demonstrated ability to work across ERP, transportation management, warehouse management, and customer billing portals.
- Ability to identify root causes, quantify financial impact, and recommend corrective actions.
- Experience training employees, providing peer guidance, or serving as a subject-matter resource.
- Working knowledge of billing controls, audit support, month-end close, account reconciliation, and documentation requirements.
- Ability to explain complex billing issues clearly to customers, operational teams, and management.
- High school diploma or GED equivalent required; Bachelor's degree preferred
Essential Job Functions
- Maintain regular and punctual attendance.
- Work cooperatively with others.
- Interact with employees and customers in an appropriate manner.
- Use a computer for tasks such as communicating via email and teams; preparing reports and work schedule.
- Review and analyze data and information.
- Complete assigned tasks/projects in a timely manner.
- Comply with all Company policies and procedures
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Standard 10 days PTO
- Eligible for bonus plan
- 7 Paid Holidays
- Eligble for OT pay if applicable
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.
