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Added 5 hours ago
Retail Supervisor - Boardman
Youngstown Area Goodwill Industries
Youngstown, OH
Added 5 hours ago
Store Sorter - Boardman
Youngstown Area Goodwill Industries
Youngstown, OH
Added 5 hours ago
Donation Center Attendant - Hermitage
Youngstown Area Goodwill Industries
Hermitage, PA
Added 5 hours ago
Off-Site Janitor Contracts
Youngstown Area Goodwill Industries
Youngstown, OH
EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED
Added 5 hours ago
Store Sorter - New Castle
Youngstown Area Goodwill Industries
New Castle, PA
Added 5 hours ago
Customer Service Representative - New Castle
Youngstown Area Goodwill Industries
New Castle, PA
Added 5 hours ago
Retail Supervisor - Niles
Youngstown Area Goodwill Industries
Niles, OH
Added 7 days ago
Retail Supervisor - Austintown
Youngstown Area Goodwill Industries
Youngstown, OH
Added 14 days ago
Customer Service Representative - Salem
Youngstown Area Goodwill Industries
Salem, OH
Added 14 days ago
Store Sorter - Calcutta
Youngstown Area Goodwill Industries
Calcutta, OH
Added 18 days ago
Volunteer - Retail Store Greeter
Youngstown Area Goodwill Industries
Youngstown, OH · Niles, OH · Greenville, PA · Hubbard, OH · New Castle, PA · Salem, OH · Warren, OH · Hermitage, PA · Calcutta, OH
Added 18 days ago
Volunteer - Sorting Support Assistant
Youngstown Area Goodwill Industries
Youngstown, OH · Niles, OH · Greenville, PA · New Castle, PA · Salem, OH · Warren, OH · Hermitage, PA · Calcutta, OH
Added 18 days ago
Volunteer - Donation Door Assistant
Youngstown Area Goodwill Industries
Youngstown, OH · Niles, OH · Greenville, PA · New Castle, PA · Salem, OH · Warren, OH · Hermitage, PA · Calcutta, OH
Added 18 days ago
Volunteer - Store Recovery Helper
Youngstown Area Goodwill Industries
Youngstown, OH · Niles, OH · Greenville, PA · New Castle, PA · Salem, OH · Warren, OH · Hermitage, PA · Calcutta, OH
Added 18 days ago
Volunteer - Office Support
Youngstown Area Goodwill Industries
Youngstown, OH
Added 18 days ago
Volunteer - Radio Reading
Youngstown Area Goodwill Industries
Youngstown, OH
Added 20 days ago
Donation Center Attendant - Boardman
Youngstown Area Goodwill Industries
Youngstown, OH
Added 20 days ago
Store Sorter - Liberty
Youngstown Area Goodwill Industries
Youngstown, OH
Added 25 days ago
Success Coach - Main Plant
Youngstown Area Goodwill Industries
Youngstown, OH
Must have a valid driver's license
Added 29 days ago
CUSTOMER SERV REPRESENTATIVE
Youngstown Area Goodwill Industries
Lowellville, OH

No more jobs.

Youngstown Area Goodwill Industries

Retail Supervisor - Boardman

Youngstown, OH, United States

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Job details

Posting language: English

Original job description

Essential Duties and Responsibilities:

The Retail Supervisor is responsible for leading day-to-day retail store operations under the direction of the Store Manager and the Assistant Store Manager. This role provides direct supervision to frontline staff, ensures excellent customer service, maintains operational standards, and supports efficient merchandise flow using 1-Touch principles. The Retail Supervisor acts as the on-duty leader during assigned shifts and in the absence of store management, ensuring safety, compliance, staff engagement, and speed-to-floor execution. The following duties are considered essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. Leadership & Supervision

Supervise and direct assigned retail staff, including Customer Service Representatives, Sorters, Donation Center Attendants, and Retail Producers.
Provide clear direction, coaching, and support to ensure performance expectations are met.
Assist with onboarding, training reinforcement, and mentoring of new employees.
Lead by example to promote teamwork, accountability, and professionalism.

Retail Operations & Customer Service

Ensure a positive customer experience through active floor supervision and issue resolution.
Support point-of-sale operations and cash handling procedures as needed.
Maintain store appearance, merchandising standards, and cleanliness.
Monitor staffing coverage to ensure smooth daily operations.

DGR, 1-Touch & Merchandise Flow

Reinforce DGR optimization and 1-Touch practices among staff.
Monitor merchandise flow from donation intake through processing to sales floor.
Identify and address bottle necks impacting speed-to-floor.
Support pricing, staging, and replenishment priorities.

Safety, Security & Compliance

Ensure compliance with all safety, security, and loss prevention procedures.
Monitor store activity to deter internal and external shrink.
Follow and enforce cash handling and banking procedures when assigned.
Report incidents, injuries, and safety concerns promptly.

Administrative & Operational Support

Complete assigned paperwork and operational reports accurately.
Communicate operational issues and staffing concerns to store management.
Assist with opening and closing procedures as assigned.

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More about this job

Skills

Retail operations
Customer service
Regulatory compliance
Leadership
Coaching
Onboarding
Teamwork
Customer experience
Point of sale
Cash handling
Merchandising
Sales
Loss prevention
Opening and closing procedures

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