Job Summary You will provide culturally competent, and strength-based peer support to youth, young adults, and families experiencing a behavioral or mental health crisis. Working alongside a Mental Health Care Professional, this position will utilize de-escalation techniques to stabilize the situation; assist in developing a Safety and Action Plan to address priority needs; and, where appropriate, transport individuals to care facilities or alternative placement in the community. Services are provided in client homes or safe community locations (hospital, overnight shelter, transitional housing). You will collaborate with co-workers, supervisors, outside professionals, and others involved in delivering the individual or family’s care to meet safety plan needs and action plan goals. As part of a connected, 24/7 regional crisis program, you support care coordination by passing down outreach details and outcomes to our day teams.
This position is with the Y Social Impact Center, the social services division of the YMCA of Greater Seattle (YGS), serving around 5,000 youth, young adults, and families every year in communities across King County, Pierce County, and various counties across WA. Through our programs we aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; establishing stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center’s programs include homelessness prevention, housing, behavioral health, crisis response, foster care licensing, violence prevention, and employment. Since many of the young people we serve have been involved in the foster care, criminal justice, behavioral health, and/or homelessness systems, we truly value relatable lived experience of our staff and those applying for our positions as an asset.
Position Type/Expected Hours of Work This is a full-time, overnight position in which staff are dispatched from their homes to various locations in the community. Dispatches arrive through a phone app, so staff need to be able to hear notifications, wake up, and respond in a timely manner with their shift partner. All crisis work is to be done in-person unless the individual/family explicitly requests a telehealth response.
After Hours teams are scheduled to provide on-call support every night (weekdays and weekends), including holidays. The hours of work are typically from 6/7:00 p.m. to 8:00 a.m. the following morning. Flexibility is required with some weekend daytime work required as job duties demand.
This position is part of our CCORS (Children's Crisis Outreach and Response System) Program Regional Expansion. There is the opportunity to support youth, young adults, and families in North and East King County (Bellevue, Bothell, Duval, Issaquah, Kenmore, Woodinville, etc.), South King County (Auburn, Federal Wy, Enumclaw, Maple Valley, etc.) or Central King County (Seattle, Vashon, Eastlake, Capital Hill, etc.).
What you'll get from working at The Y
- Membership to the YMCA of Greater Seattle for you and your household
- Medical, Dental, Vision, and Life insurance
- Retirement with 12% employer contributions after 2 years of services - see Y Retirement for more information. Other Savings plans available upon hire.
- Free access to mental health resources
- Rapidly accruing paid time off (PTO)
- Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff.
- Direct care staff in the Social Impact Center receive monthly personal Wellness days in addition to existing PTO and Paid Holiday benefits
- Some benefits only available to full-time staff
Pre-Certified Peer Counselor: Hiring Range: $22.00 – 24.00/hr
Certified Peer Counselor: Hiring Range: $24.00 – 27.00/hr
**Required qualifications listed below
Responsibilities
- Provides immediate, intensive crisis outreach services overnight to children, youth, young adults, and families throughout King County and additional coverage as needed.
- Assists in stabilizing the environment and de-escalating the immediate crisis.
- Assists in developing a Safety Plan to address the immediate crisis over the next 24 – 72 hours.
- Assist youth, young adults, and families in developing self-determination and empowerment skills through self-advocacy.
- Identifies individual or family stresses, instability and provides appropriate support.
- Identifies community resources and natural supports and works with the individual or family to effectively navigate resources.
- Collaborates effectively with co-workers, supervisors, and outside professionals.
- Provides timely and accurate updates to our crisis dispatcher in real time to support effective crisis response and the safety of teams in the field.
- Transports individuals to care facilities or safe, alternative community placements as appropriate to support the safety plan.
- Flexes schedule to support other regions to meet the needs of our program and community.
- Maintains a working knowledge of current trends and developments in behavioral health.
- Completes required documentation within program deadlines.
- Reports all critical incidents and adheres to YMCA program rules and procedures.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Code of Conduct for Applicants
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Qualifications
- Minimum age of 21 years
- Lived experience in receiving services as a youth, young adult, or parent/guardian in complex,youth-serving systems (juvenile justice, behavioral health, child welfare, special educationpreferred) and is prepared to use that experience in helping others.
- Other applicable education, training, and experience, which provide the knowledge, abilities,