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Responsibilities
In charge of network operations and management of employees that place a priority on teamwork, asset usage, customer service, production, and driver retention.
To guarantee a high level of client service and fleet profitability, the account supervisor will oversee driver management and asset use.
To guarantee that freight is delivered safely and on time, management of freight, including management of drivers' hours per DOT regulations.
Encourage and enforce the company's safety standards as a leader.
Maintain monthly compliance within the criteria for drivers' safety training.
Proactive and professional customer communication.
Always act in a way that presents a positive, professional image.
Demonstrate and promote teamwork and a desire to solve problems.
Deliver top-notch customer service.
Follow all company-established policies and processes, and make sure that all drivers are aware of and follow all company-established standards.
Must maintain professionalism, despite potentially difficult circumstances in the environment.
Maintain professionalism when handling urgent problems.
Qualifications
Have the capacity to multitask and operate well both individually and in a group.
Proficient with Excel and other reporting programs.
Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite programs.
Knowledge of transportation management systems (TMS).
Able to use computer equipment while sitting at a desk for long periods of time.
Outstanding interpersonal abilities with drivers, coworkers, customers, and management.
Able to hear well enough, with or without enhancement, to understand speech at a regular volume and to comprehend oral information in sufficient detail to coordinate meetings and interact with external customers.
Have excellent written and verbal communication abilities.
Having a strong grasp of the English language and being proficient in speaking, writing, and reading it so that you can communicate in a variety of ways with speakers of all ages and educational backgrounds.
Able to see clearly enough to prepare and analyze data and statistics, monitor a computer screen, and read extensively with or without corrective lenses.
Must be able to multitask while dealing with interruptions, adjustments, and frequent delays.
Able to efficiently work both individually and in a team setting while managing many responsibilities.