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Added 1 day ago
WC
Financial Coach I - Full Time (40 hours)
Wright-Patt Credit Union Inc.
Centerville, OH
- Full-time
2) A minimum of 1 year of customer service experience required
Added 5 days ago
Model Risk Management Quantitative Analyst
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 8 days ago
WC
Member Experience Rep i (Full Time 40 hours) - Whitehall
Wright-Patt Credit Union Inc.
Whitehall, OH
- Full-time
1) Must have a High School Diploma or equivalent or ten (10) years equivalent work experience · 4) Must have accurate keyboarding skills
Added 8 days ago
Manager, Producing Loan Originations
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 8 days ago
Manager - Polaris
Wright-Patt Credit Union Inc.
Columbus, OH
2) Must have at least five years in the retail financial services industry with at least two in a supervisory position · 4) Must have a demonstrated ability to recruit, hire, coach and develop staff to create a team environment
Added 9 days ago
Assistant Manager, Facilities
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 13 days ago
WC
Financial Coach I - Full Time (40-Hours) - Whitehall
Wright-Patt Credit Union Inc.
Whitehall, OH
- Full-time
2) A minimum of 1 year of customer service experience required
Added 13 days ago
Enterprise Solutions Engineer
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 13 days ago
Security Specialist
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 16 days ago
WC
Member Experience Rep I - Full Time (40 Hours) - Central
Wright-Patt Credit Union Inc.
Dayton, OH
- Full-time
1) Must have a High School Diploma or equivalent or ten (10) years equivalent work experience · 4) Must have accurate keyboarding skills
Added 17 days ago
Senior Sales Assistant
Wright-Patt Credit Union Inc.
Beavercreek, OH
1) Must have a high school diploma or equivalent or ten (10) years equivalent work experience
Added 18 days ago
Call Center - Member Experience Representative
Wright-Patt Credit Union Inc.
Beavercreek, OH
Applicants must have open availability to work shifts within these hours · 1) Must have a High School Diploma or equivalent or ten (10) years equivalent work experience
Added 20 days ago
WC
Member Experience Rep I (Full Time 40 hours) - Reynoldsburg
Wright-Patt Credit Union Inc.
Reynoldsburg, OH
- Full-time
1) Must have a High School Diploma or equivalent or ten (10) years equivalent work experience · 4) Must have accurate keyboarding skills
Added 22 days ago
Corporate Legal Assistant
Wright-Patt Credit Union Inc.
Beavercreek, OH
1) Must have a high school diploma or equivalent or ten (10) years equivalent work experience
Added 23 days ago
WC
Financial Coach I - Full Time (40 Hours) - North
Wright-Patt Credit Union Inc.
Enon, OH
- Full-time
Added 27 days ago
Assistant Manager - Whitehall
Wright-Patt Credit Union Inc.
Whitehall, OH
Added 27 days ago
HR Business Partner
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 27 days ago
Manager, Producing Loan Originations
Wright-Patt Credit Union Inc.
Gahanna, OH
Added 27 days ago
Director of Compensation, Total Rewards & HR Operations
Wright-Patt Credit Union Inc.
Beavercreek, OH
Must possess a working knowledge of HRIS or other data base application · 5) Must possess a working knowledge of HRIS or other database application
Added 27 days ago
Director - IT Delivery – Data & Enterprise Platforms
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 27 days ago
Director, Marketing Planning & Performance
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 27 days ago
Director, Marketing Creative & Content
Wright-Patt Credit Union Inc.
Beavercreek, OH
Added 27 days ago
Call Center - Financial Coach
Wright-Patt Credit Union Inc.
Beavercreek, OH
2) A minimum of 1 year of customer service experience required
Added 27 days ago
Program Manager I
Wright-Patt Credit Union Inc.
Beavercreek, OH
3) Project Management Professional (PMP) Certification required
Added 27 days ago
Senior Quantitative Credit Risk Analyst
Wright-Patt Credit Union Inc.
Beavercreek, OH

Wright-Patt Credit Union Inc.

Call Center - Member Experience Representative

Beavercreek, OH, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

? We're Hiring! Call Center Professionals!

Do you enjoy helping people and delivering outstanding service? We're looking for people dedicated to supporting our members in our Call Center. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. and Saturdays, 9:00 a.m. to 1:00 p.m. Applicants must have open availability to work shifts within these hours.

Member Experience Representatives I (MERs) deliver extraordinary service to WPCU member-owners in fast paced, high volume environment via remote delivery channels such as telephone and e-mail. MERs accurately and efficiently respond to member account inquiries and process a variety of electronic transactions for members. MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate products and services to educate members to manage their financial needs and provide information about Wright-Patt Credit Union’s mission and vision.

Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members, making members feel valued, and consistently applying defined service standards. Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Actively listen to fully understand members’ needs. Accurately process members’ transactions while looking for opportunities to refer products/services that fit our members’ financial needs. Resolve escalated member concerns while achieving first call resolution expectations. (40%)
Accurately respond to member account inquiries and process transactions. Transactions include, but are not limited to: processing payments, withdrawals in the form of cashier checks, processing internal transfers and withdrawals including revolving line of credit advances, credit/debit/ATM card transactions, etc. (40%)
Proactively identify and make appropriate qualified referrals for Members that will save member’s time, money and/or provide peace of mind. Look for ways to enhance members’ relationships with WPCU by building trust and confidence. (10%)
Balance teller totals daily. (5%)
Perform miscellaneous duties such as filing, maintaining supplies, software release testing, etc. (5%)

Required Skills

Must have a High School Diploma or equivalent or ten (10) years equivalent work experience.
Some post-secondary education is preferred.
Must be able to learn and apply a variety of software applications.
Must have accurate keyboarding skills.
Prior experience in a retail service environment
Some call center and member service experience is preferred.

Required Experience

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